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Repeated Photoshop 2019 crashes on macOS 101.4.6, hard to reproduce

New Here ,
Aug 12, 2020

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Hi there, 

Photoshop has always crashed on my fairly often, but lately it seems to be worse. Today for example it's crashed 3 times in about 5 hours. Often but not always the crash happens while I'm in another app, or right when I switch even. But it's far from every time so it's a bit hard to pin down why it does sometimes and doesn't other times. 

I'm on CC 2019, I'm not sure if this specific issue also happens on CC 2020 but every time I've tried out 2020 it's been really laggy or buggy so I keep sticking with 2019, which runs great, except for this. 

 

I am on a Mac Pro 2013, OSX 10.14.6, 3.5 GHz 6-Core Intel Xeon E5, 48 GB 1866 MHz DDR3, AMD FirePro D700 6 GB

 

Attached are a couple crash logs. Let me know if there's any other info that would be helpful.

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble with Photoshop. Please try disabling the option to Use Graphics Processor from Photoshop by going to the Preferences, then Performance. Once done, quit and relaunch Photoshop to check if the issue persists.

 

You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know if it helps!

Regards,

Nikunj

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Bug, Crash or freeze, Mac, Problem or error

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Repeated Photoshop 2019 crashes on macOS 101.4.6, hard to reproduce

New Here ,
Aug 12, 2020

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Hi there, 

Photoshop has always crashed on my fairly often, but lately it seems to be worse. Today for example it's crashed 3 times in about 5 hours. Often but not always the crash happens while I'm in another app, or right when I switch even. But it's far from every time so it's a bit hard to pin down why it does sometimes and doesn't other times. 

I'm on CC 2019, I'm not sure if this specific issue also happens on CC 2020 but every time I've tried out 2020 it's been really laggy or buggy so I keep sticking with 2019, which runs great, except for this. 

 

I am on a Mac Pro 2013, OSX 10.14.6, 3.5 GHz 6-Core Intel Xeon E5, 48 GB 1866 MHz DDR3, AMD FirePro D700 6 GB

 

Attached are a couple crash logs. Let me know if there's any other info that would be helpful.

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble with Photoshop. Please try disabling the option to Use Graphics Processor from Photoshop by going to the Preferences, then Performance. Once done, quit and relaunch Photoshop to check if the issue persists.

 

You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know if it helps!

Regards,

Nikunj

TOPICS
Bug, Crash or freeze, Mac, Problem or error

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81

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Aug 12, 2020 0
Adobe Employee ,
Aug 13, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Please try disabling the option to Use Graphics Processor from Photoshop by going to the Preferences, then Performance. Once done, quit and relaunch Photoshop to check if the issue persists.

 

You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know if it helps!

Regards,

Nikunj

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Aug 13, 2020 0
New Here ,
Sep 03, 2020

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Hi Nikunj, 

Thanks for your help! I turned that off for a week and didn't have any crashes. Then I tried turning it back on but having everything in Advanced turned off, because having GPU acceleration completely off was pretty hard to work with (no rotate, filters so slow), and still haven't had any crashes! So I think it's something in there. I'll try turning them back on one at a time and waiting a week between each to try and narrow down which one it is that was causing issues. I'll update if I figure it out.

Thanks again!

Alexander

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Sep 03, 2020 0