Resizing in Photoshop 22.1 causes freeze the app on Windows 10

New Here ,
Jan 08, 2021

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Using latest updated version (as ar 8th Jan 2021) of PS (Windows). When resizing an image the program often freezes before the resizing takes place. Can't close down the PS window and the only way out is to restart which means programs I am using in tandem (and are still working) have to be restarted too.  Attached two screen shots if it helps . . .

 

PS Resizing Issue Freezes Programme.JPG

 

PS Version Info.JPG

 

 

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Crash or freeze, Problem or error, Windows

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Resizing in Photoshop 22.1 causes freeze the app on Windows 10

New Here ,
Jan 08, 2021

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Using latest updated version (as ar 8th Jan 2021) of PS (Windows). When resizing an image the program often freezes before the resizing takes place. Can't close down the PS window and the only way out is to restart which means programs I am using in tandem (and are still working) have to be restarted too.  Attached two screen shots if it helps . . .

 

PS Resizing Issue Freezes Programme.JPG

 

PS Version Info.JPG

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Problem or error, Windows

Views

48

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Jan 08, 2021 0
Adobe Employee ,
Jan 08, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.1. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it does, please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Let us know how it goes!

Regards,

Nikunj

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Jan 08, 2021 1
New Here ,
Jan 16, 2021

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Many thanks for your help. This seems to have sorted out the problem.

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Jan 16, 2021 0
Most Valuable Participant ,
Jan 08, 2021

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You only posted part of your Photoshop System Info.  Is your GPU supported does your Photoshop preferences performance section show the it is  supported and enabled.  Is the latest Windows Device driver for your GPU from its manufacturer installed on your windows 10 PC?.

JJMack

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Jan 08, 2021 0