Hi... I just use adobe for ebay and selling.. very simple ... but yes when I tried to rsize it would get 3/4 done and freeze... so I did my mexican hat dance in my office .. adobe was great at 2019...this one is horrible. and .had it worked on, and now it puts pics into dcuments.. not daily picture files!!!!! makes me nuts. hope you can get yours t work..right now it is sizing OK.. but i don't dare breathe on it. marla.