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RTX cards poorly supported by Photoshop 22.x

Explorer ,
May 31, 2021 May 31, 2021

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I have latest Photoshop 22.4.1 installed. But even in previous versions this year, I have issues with GPU support all the time. Camera Raw even crashes with GPU enabled. Adobe techs tried to reinstall, deinstall, install, delete, rename...nothing worked. 

 

I've tried Asus and Gigabyte RTX 3060, 3080, 3090 and not just one model. Like 10 cards already. Generally PS runs waaaay faster without any GPU support. I'm running Ryzen 5950x with 32gb ram and very fast SSD.

But to my disappointment, GPU support in my case slows PS down significantly. Like, opening an image (small, jpg) without support upon PS start is instant. With GPU support enabled, it takes 10-15 secs! Also there's mouse lag with GPU support, etc.

 

No idea why but it would be about time for NVIDIA and ADOBE to fix this. Using GPUs that cost 1000,2000,3000+ eur should be a benefit not a drawback.

 

And since I'm an IT guy, let me just say that Adobe support so far has been rather poor. Techs that I come into contact with seem like students trying few "tricks" that would only work with grandma behind a PC. 

 

Get some real tech gurus that know how to search and debug a problem, not just reinstall million times everything and then just blame it on the driver or something.


Bostjan

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Adobe
Community Expert ,
May 31, 2021 May 31, 2021

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GPU support in Photoshop has been a bumpy ride for the last couple of versions. The reason is actually not that Photoshop has changed, but that the whole operating system environment has changed – both on the Mac and Windows sides.

Specifically, OpenGL is no longer supported on Mac or Windows (and it needs OS support to work in Photoshop). That started with an arbitrary decision from Apple, announced at WWDC in 2018, and there was no prior warning. Photoshop’s entire GPU code, 15 years of development, thus had to be totally rewritten for Metal on Mac, DirectX on Windows. That’s a monumental task that they are still working on. It means that basically everything relating to displaying stuff on screen has to be rewritten, as well as many special functions.

Each new Photoshop release is getting closer to stabilizing the whole situation. There’s still a way to go, but to all those having problems – rest assured that this is top priority and closely monitored. Problems are dealt with as they appear. Keep reporting on the feedback site.

You could try Preferences > Technology Previews > Disable Native Canvas. As far as I know, this should revert to the old OpenGL code as far as possible. And try new drivers, simplify as much as you can by disabling all the extra/peripheral components in the driver. Only the base driver is needed. Check "perform a clean install" to get rid of old leftover bits.

 

I use Quadros in the P2000-series (two machines) and have zero problems now. Big files are handled on the fly.

 

I have noticed that quite a few people with problems have AMD systems. No idea if that's consistent, but perhaps AMD has been lower priority? If so, all the more important to report it on the feedback site.

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Community Expert ,
May 31, 2021 May 31, 2021

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That is a good point Dag. V22.4.1 is stable here on an Intel i9-10920x and an RTX2080ti.  I haven't been able to try an RTX3090 yet because I still can't get hold of one.

Bostjan - a couple of things you may already do but are worth repeating.

1. I always use the Nvidia Studio Drivers and on updating choose Advanced and Clean Install.

2. After a Photoshop update I usually reset Preferences. The preferences files contain much more than the user preference settings, and are saved everytime Photoshop closes. Any corruption may not cause an issue in one version but may be exposed in the next.

3. As Dag says above, the code that uses the GPU is being completely rewritten. However, some functions such as 3D or Lighting effects which still use Open GL will need you to check Technology Previews - Deactivate Native Canvas then close and restart Photoshop.

 

You said '...get some real tech gurus..' . This forum is answered by volunteer Photoshop users. We are not Adobe employees.

You can raise bug reports at the link below , where they ate monitored by by Adobe developers.
https://feedback.photoshop.com/photoshop_family

Also, if you get a Photoshop crash report, send it. You are unlikely to get an individual reply, but developers do see them all.

 

Dave

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Explorer ,
May 31, 2021 May 31, 2021

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Thank guys, disabling native canvas makes no change. 

By "getting real tech gurus..." I meant Adobe of course, not you guys here on the forum...

 

I get one specific crash  in ACR - when I tick the "remove chromatic abberation", my PC reboots. And this was seen by Adobe techs but none could solve it. They all said "it's nvidia" and be done. 

I use studio drivers and update PC regularly. Could be that there's an issue with X570 chipsets and PCIe 4.0, no idea. Haven't found a soulmate with similar PC config to compare situation yet....

 

Funny enough, I have a backup PC with Ryzen 3950x, X470 chipset, 32gb, SSD with GT1030 GPU. Exactly the same situation. With GPU turned on, few kB image takes 10-15 secs to open. Without GPU - 1 sec. GO figure...

 

Luckily my CPU is strong enough to make my work not suffer too much due to this setback with GPUs but I do hope Adobe make this work soon.

 

Bostjan

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Explorer ,
May 31, 2021 May 31, 2021

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Just plugged in a brand new latest and greatest Asus RTX 3090 24GB EKWB. Also did an update of chipset drivers, BIOS. Unfortunately things remain the same.

 

Bostjan

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Community Expert ,
May 31, 2021 May 31, 2021

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quote
I've tried Asus and Gigabyte RTX 3060, 3080, 3090 and not just one model. Like 10 cards already.

By @Bostjan5E15

 

These cards work well for most people. There's no way you can try 10+ cards and have a significantly different experience than almost everybody else, without some other factor entering the picture.

 

Yeah, that's not much help, and I know how frustrating these things can be. But the only way is to try to isolate factors one by one, and eliminate.

 

Since your backup machine has similar problems, I think you should look very hard at what they have in common, that might be different from an "average" system out there. It could be configuration, installed software, anything.

 

 

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Explorer ,
May 31, 2021 May 31, 2021

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Good advice.

Oddly, when I open first image with GPU support on, it takes 10-15 secs. But next image opens instantly and all the next.

Could it be that there's some initialisation that takes so much time at first image when using GPU? You guys have the exact same time for opening first image with or without GPU enabled?

 

Thanks

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Community Expert ,
May 31, 2021 May 31, 2021

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Exactly the same.

 

Just tested with a big file (1.6 GB), and relaunched Photoshop between tests. Stopwatched to just over 2 seconds in either case.

 

Small web jpegs open so fast I can't get a measurement.

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Explorer ,
May 31, 2021 May 31, 2021

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Umm, odd.

Is there any log or debugview I can check to see if there's any error happening with GPU enabled that would prolong opening the file?

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Community Expert ,
May 31, 2021 May 31, 2021

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Dave mentioned it, but have you tried to reset Photoshop preferences? That can sometimes fix the weirdest symptoms.

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Explorer ,
Jun 01, 2021 Jun 01, 2021

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Actually I just did more. I completely uninstalled Adobe CC, removed manually remaining folders. Clean. Reinstalled everything from scratch. Hard to believe but the problem remains.

 

Here's the photoshop log if you guys see anything.

[2021-06-01_08-55-06][22388][Warn] [general] Host should provide base paths for persistent and temporary storage for 1P plugins in uxp initialization!
[2021-06-01_08-55-06][22388][Default] [general] UXP DevTools: Sending Notification that UXP is Dev Ready
[2021-06-01_08-55-06][22388][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-06-01_08-55-06][22388][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-06-01_08-55-06][22388][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2021-06-01_08-55-06][22388][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2021-06-01_08-55-06][22388][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-06-01_08-55-06][22388][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2021-06-01_08-55-06][22388][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2021-06-01_08-55-06][22388][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2021-06-01_08-55-07][10040][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
  1. The host app must be built with SAMv2's C++ library.
  2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2021-06-01_08-55-07][10040][Default] [console] 173 PERF - Start Screen Init start
[2021-06-01_08-55-07][10040][Default] [console] CCX Start v4.2.0.21
[2021-06-01_08-55-07][10040][Default] [console] 174 PERF - Sophia Init start
[2021-06-01_08-55-07][10040][Default] [console] 175 PERF - Ututs Init start
[2021-06-01_08-55-07][10040][Default] [console] 176 PERF - IMS Init start
[2021-06-01_08-55-07][10040][Default] [console] log perf event: time: 176 message: Fetching NGL Profile. Awaiting Response.
[2021-06-01_08-55-07][10040][Default] [console] 176 PERF - Fetching NGL Profile. Awaiting Response.
[2021-06-01_08-55-07][10040][Default] [console] 177 PERF - Locale Init start
[2021-06-01_08-55-07][10040][Default] [console] 183 PERF - MainStore Init start
[2021-06-01_08-55-07][10040][Default] [console] self.launchCount 1
[2021-06-01_08-55-07][10040][Default] [console] 186 PERF - Platform init start
[2021-06-01_08-55-07][10040][Default] [console] 186 PERF - Photoshop Init start
[2021-06-01_08-55-07][10040][Default] [console] 186 PERF - Shared Settings Init start
[2021-06-01_08-55-07][10040][Default] [console] Received NGL profile {
  "AppProfile": {},
  "LegacyProfile": {
    "licenseId": "426B87BAEB1B1275B8AA",
    "licenseType": 3,
    "licenseVersion": "1.0",
    "effectiveEndTimestamp": 1627196399000,
    "graceTime": 8553600000,
    "licensedFeatures": [
      "AMT_SUBSCRIPTION_6.0",
      "Bridge_Base_4.0",
      "Bridge_Base_5.0",
      "Bridge_Base_6.0",
      "Bridge_CameraRaw_4.0",
      "Bridge_CameraRaw_5.0",
      "Bridge_CameraRaw_6.0",
      "Bridge_MiniBridge_1.0",
      "Bridge_MiniBridge_2.0",
      "Bridge_MiniBridge_3.0",
      "Euclid_Base_1.0",
      "MobileCenter_Base_3.0",
      "Photoshop_14.0",
      "Photoshop_Base_12.0",
      "Photoshop_Base_13.0",
      "Photoshop_Base_14.0",
      "Photoshop_Premium_12.0",
      "Photoshop_Premium_13.0",
      "Photoshop_Premium_14.0"
    ]
  },
  "AdditionalLegacyProfiles": {},
  "RelationshipProfile": [
    {
      "profileGenerationTimestamp": 1622530506101,
      "licenseId": "426B87BAEB1B1275B8AA",
      "licenseExpiryTimestamp": 1635749999000,
      "appEntitlementStatus": "SUBSCRIPTION",
      "activationType": "NAMED_USER",
      "billingStatus": "NORMAL",
      "usedForLegacyProfile": true,
      "licenseExpiryWarningControl": {
        "warningStartTimestamp": 1635145199000,
        "warningInterval": 0
      },
      "workflowInProgress": "NONE",
      "workflowCohort": "HYBRID"
    }
  ],
  "UserProfile": {
    "accountType": "type1",
    "countryCode": "SI",
    "userId": "54AE5FCF5C2271440A495E15@AdobeID"
  }
}
[2021-06-01_08-55-07][10040][Default] [console] log perf event: time: 188 message: Received NGL Profile.
[2021-06-01_08-55-07][10040][Default] [console] 188 PERF - Received NGL Profile.
[2021-06-01_08-55-07][10040][Default] [console] log perf event: time: 190 message: Fetching Home data
[2021-06-01_08-55-07][10040][Default] [console] 190 PERF - Fetching Home data
[2021-06-01_08-55-07][10040][Default] [console] Calling CCX Process for Home data.
[2021-06-01_08-55-07][10040][Default] [console] log perf event: time: 191 message: Fetching Utut data
[2021-06-01_08-55-07][10040][Default] [console] 191 PERF - Fetching Utut data
[2021-06-01_08-55-07][10040][Default] [console] Calling CCX Process for Utut data.
[2021-06-01_08-55-07][10040][Default] [console] Making Settings Request
[2021-06-01_08-55-07][10040][Default] [console] log perf event: time: 6 message: Shared Settings Init
[2021-06-01_08-55-07][10040][Default] [console] 192 PERF - Shared Settings Init done: 6
[2021-06-01_08-55-07][10040][Default] [console] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1371 message: Updated access token
[2021-06-01_08-55-08][10040][Default] [console] 1371 PERF - Updated access token
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1196 message: IMS Init
[2021-06-01_08-55-08][10040][Default] [console] 1372 PERF - IMS Init done: 1196
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1333 message: Locale Init
[2021-06-01_08-55-08][10040][Default] [console] 1510 PERF - Locale Init done: 1333
[2021-06-01_08-55-08][10040][Default] [console] Recieved Settings Get Response
[2021-06-01_08-55-08][10040][Default] [console] Making Settings Request
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1512 message: Received Home CCXP response
[2021-06-01_08-55-08][10040][Default] [console] 1512 PERF - Received Home CCXP response
[2021-06-01_08-55-08][10040][Default] [console] Making Settings Request
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1513 message: Received Utut CCXP response
[2021-06-01_08-55-08][10040][Default] [console] 1513 PERF - Received Utut CCXP response
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1518 message: Loaded JSON Data: Home
[2021-06-01_08-55-08][10040][Default] [console] 1518 PERF - Loaded JSON Data: Home
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1518 message: Parsed JSON file for Home
[2021-06-01_08-55-08][10040][Default] [console] 1518 PERF - Parsed JSON file for Home
[2021-06-01_08-55-08][10040][Default] [console] Received fresh data from CCXProcess for Home with path C:\Users\Bostjan\AppData\Roaming\Adobe\CCX Welcome\data\PHXS-22.4.1-en_US-007adafd-7177-4469-8483-aad20ae2ec3f.json
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1518 message: Finished parsing CCXP data for Home
[2021-06-01_08-55-08][10040][Default] [console] 1518 PERF - Finished parsing CCXP data for Home
[2021-06-01_08-55-08][10040][Default] [console] Setting data to the cache for Home
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1520 message: Loaded JSON Data: Utut
[2021-06-01_08-55-08][10040][Default] [console] 1520 PERF - Loaded JSON Data: Utut
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1521 message: Parsed JSON file for Utut
[2021-06-01_08-55-08][10040][Default] [console] 1521 PERF - Parsed JSON file for Utut
[2021-06-01_08-55-08][10040][Default] [console] Received fresh data from CCXProcess for Utut with path C:\Users\Bostjan\AppData\Roaming\Adobe\CCX Welcome\learn\PHXS-22.4.1-en_US-e7d4de46-5b4d-4be7-bb9a-bcfe4fd700a1.json
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1521 message: Finished parsing CCXP data for Utut
[2021-06-01_08-55-08][10040][Default] [console] 1521 PERF - Finished parsing CCXP data for Utut
[2021-06-01_08-55-08][10040][Default] [console] Setting data to the cache for Utut
[2021-06-01_08-55-08][10040][Default] [console] User has 15 web tutorials
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1347 message: Ututs Init
[2021-06-01_08-55-08][10040][Default] [console] 1522 PERF - Ututs Init done: 1347
[2021-06-01_08-55-08][10040][Default] [console] Recieved Settings Get Response
[2021-06-01_08-55-08][10040][Default] [console] Recieved Settings Get Response
[2021-06-01_08-55-08][10040][Default] [console] log perf event: time: 1351 message: Sophia Init
[2021-06-01_08-55-08][10040][Default] [console] 1525 PERF - Sophia Init done: 1351
[2021-06-01_08-55-10][10040][Default] [console] log perf event: time: 3643 message: UI Ready
[2021-06-01_08-55-10][10040][Default] [console] 3643 PERF - UI Ready
[2021-06-01_08-55-12][10040][Warn] [console] [CDO] @ccx/ccx-cdo/Stylesheets.ts | @ccx/ccx-cdo/theme/Core.css |
        @ccx/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2021-06-01_08-55-12][10040][Default] [console] 5299 PERF - Launch CCXProcess start
[2021-06-01_08-55-12][10040][Default] [console] log perf event: time: 5113 message: Platform init
[2021-06-01_08-55-12][10040][Default] [console] 5299 PERF - Platform init done: 5113
[2021-06-01_08-55-12][10040][Default] [console] log perf event: time: 5117 message: MainStore Init
[2021-06-01_08-55-12][10040][Default] [console] 5300 PERF - MainStore Init done: 5117
[2021-06-01_08-55-12][10040][Default] [console] PS: Recent files provided. No. of items = 0
[2021-06-01_08-55-12][10040][Default] [console] log perf event: time: 170 message: Launch CCXProcess
[2021-06-01_08-55-12][10040][Default] [console] 5469 PERF - Launch CCXProcess done: 170
[2021-06-01_08-55-12][10040][Default] [console] log perf event: time: 5501 message: Photoshop Init
[2021-06-01_08-55-12][10040][Default] [console] 5687 PERF - Photoshop Init done: 5501
[2021-06-01_08-55-12][10040][Default] [console] NGL: Showing no chiclet.
[2021-06-01_08-55-12][10040][Default] [console] [ke-2] preFetchDocuments - Waiting for initialization to complete
[2021-06-01_08-55-12][10040][Warn] [console] The "quiet" variant of Button is deprecated. Please use the quiet "primary" variant instead.
[2021-06-01_08-55-12][10040][Default] [console] [ke-1] QuotaStore.fetch - Waiting for initialization to complete
[2021-06-01_08-55-12][10040][Default] [console] User intent container: undefined
[2021-06-01_08-55-12][10040][Default] [console] Unable to retrieve user aptitude
[2021-06-01_08-55-12][10040][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-06-01_08-55-12][10040][Default] [console] Unable to get user intent.
[2021-06-01_08-55-12][10040][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-06-01_08-55-12][10040][Default] [console] User intent container: undefined
[2021-06-01_08-55-12][10040][Default] [console] Unable to retrieve user aptitude
[2021-06-01_08-55-12][10040][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-06-01_08-55-12][10040][Default] [console] Unable to get user intent.
[2021-06-01_08-55-12][10040][Default] [console] TypeError: Cannot read property 'apps' of undefined
[2021-06-01_08-55-12][10040][Default] [console] log perf event: time: 5754 message: Interactive Ready
[2021-06-01_08-55-12][10040][Default] [console] 5754 PERF - Interactive Ready
[2021-06-01_08-55-12][10040][Default] [console] log perf event: time: 5581 message: Start Screen Init
[2021-06-01_08-55-12][10040][Default] [console] 5754 PERF - Start Screen Init done: 5581
[2021-06-01_08-55-13][10040][Default] [console] callVulcanForCCXPManifest:: entering callVulcan
[2021-06-01_08-55-13][10040][Default] [console] callVulcanForCCXPManifest:: dispatch object... {
    "type": "ccxprocess.SenseiModelsRequest",
    "data": {
        "params": {
            "surfaceId": [
                "sensei_model"
            ],
            "productCode": "PHXS",
            "productVersion": "22.4.1",
            "platform": "win"
        },
        "requestId": "b3fed808-9ba8-4ac0-a1a7-21f7aaeacb84",
        "version": 1
    }
}
[2021-06-01_08-55-13][10040][Default] [console] (0) ccxp manifest update started ...
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client subscribed for network status events.  1
[2021-06-01_08-55-13][10040][Default] [console] [ke-1] QuotaStore.fetch - Waiting for initialization to complete
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client subscribed for network status events.  1
[2021-06-01_08-55-13][10040][Default] [console] 6058 PERF - Late Loads start
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL SDK Version: 1.45.1
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Available CoreSync Version: 4.11.0.12
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Minimum Required CoreSync Version: 4.3.28.24
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Subscribed to SYNCWORKING
[2021-06-01_08-55-13][10040][Default] [console] [ke-1] QuotaStore.fetch - Initialization complete
[2021-06-01_08-55-13][10040][Default] [console] [ke-1] QuotaStore.fetch - Initialization complete
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Subscribed to SYNCDOWN
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL SDK Version: 1.45.1
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Available CoreSync Version: 4.11.0.12
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Minimum Required CoreSync Version: 4.3.28.24
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Subscribed to SYNCWORKING
[2021-06-01_08-55-13][10040][Default] [console] [ke-2] preFetchDocuments - Initialization complete
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Subscribed to SYNCDOWN
[2021-06-01_08-55-13][10040][Default] [console] Recieved Settings Patch Response
[2021-06-01_08-55-13][10040][Default] [console] Patch received [object Object]
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client subscribed for user-register events.
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client subscribed for user-register events.
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client subscribed for user de-register events.
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client subscribed for user de-register events.
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client subscribed for quota status events.
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] subscribed for asset change notification
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] subscribed for asset sync notification
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] subscribed for sync progress notification
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client subscribed for quota status events.
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] subscribed for asset change notification
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] subscribed for asset sync notification
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] subscribed for sync progress notification
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] User Cache Size: 0
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Application Cache Size: 0
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Cloud Quota: 0.0% - 23760833 / 1099511627776
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client initialization complete
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] User Cache Size: 0
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Application Cache Size: 0
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] Cloud Quota: 0.0% - 23760833 / 1099511627776
[2021-06-01_08-55-13][10040][Info] [console] [acp-fetch] ACPL client initialization complete
[2021-06-01_08-55-13][10040][Default] [console] PS: Home screen visibility set to visible without back button.
[2021-06-01_08-55-13][10040][Default] [console] analytics.ingest: (Prod) active
[2021-06-01_08-55-13][10040][Default] [console] Ingest :: [60ac2fac-36d5-0a82-1634-76ae04ddd202] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-06-01_08-55-13][10040][Default] [console] Ingest :: [60ac2fac-36d5-0a82-1634-76ae04ddd202] Success sending 1 events: [{"time":"2021-06-01T08:55:13.522+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":176,"content.type":"Fetching NGL Profile. Awaiting Response.","event.dts_start":"2021-06-01T06:55:07.228Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"CA0DA1534CE7493CBBADD21C472F8654","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.522+0200"}}]
[2021-06-01_08-55-13][10040][Default] [console] log perf event: time: 6674 message: Fetching Utut data
[2021-06-01_08-55-13][10040][Default] [console] 6674 PERF - Fetching Utut data
[2021-06-01_08-55-13][10040][Default] [console] Calling CCX Process for Utut data.
[2021-06-01_08-55-13][10040][Default] [console] Making Settings Request
[2021-06-01_08-55-13][10040][Default] [console] log perf event: time: 6674 message: Received Utut CCXP response
[2021-06-01_08-55-13][10040][Default] [console] 6674 PERF - Received Utut CCXP response
[2021-06-01_08-55-13][10040][Default] [console] log perf event: time: 6676 message: Loaded JSON Data: Utut
[2021-06-01_08-55-13][10040][Default] [console] 6676 PERF - Loaded JSON Data: Utut
[2021-06-01_08-55-13][10040][Default] [console] log perf event: time: 6677 message: Parsed JSON file for Utut
[2021-06-01_08-55-13][10040][Default] [console] 6677 PERF - Parsed JSON file for Utut
[2021-06-01_08-55-13][10040][Default] [console] Received fresh data from CCXProcess for Utut with path C:\Users\Bostjan\AppData\Roaming\Adobe\CCX Welcome\learn\PHXS-22.0.0-en_US-fc2ec2c0-2257-41f6-b619-39a61c9b2500.json
[2021-06-01_08-55-13][10040][Default] [console] log perf event: time: 6677 message: Finished parsing CCXP data for Utut
[2021-06-01_08-55-13][10040][Default] [console] 6677 PERF - Finished parsing CCXP data for Utut
[2021-06-01_08-55-13][10040][Default] [console] Setting data to the cache for Utut
[2021-06-01_08-55-13][10040][Default] [console] Applying broadcast data for  Utut
[2021-06-01_08-55-13][10040][Default] [console] User has 15 web tutorials
[2021-06-01_08-55-13][10040][Default] [console] Recieved Settings Get Response
[2021-06-01_08-55-16][10040][Default] [console] Recieved Settings Patch Response
[2021-06-01_08-55-16][10040][Default] [console] Patch received [object Object]
[2021-06-01_08-55-23][10040][Default] [console] Ingest :: [702fd7d8-0565-69c5-9d58-002a62f3ab16] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-06-01_08-55-23][10040][Default] [console] Ingest :: [702fd7d8-0565-69c5-9d58-002a62f3ab16] Success sending 40 events: [{"time":"2021-06-01T08:55:13.523+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":188,"content.type":"Received NGL Profile.","event.dts_start":"2021-06-01T06:55:07.228Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"BBAEE89E71874BB187856C3E35B14FF0","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.523+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":190,"content.type":"Fetching Home data","event.dts_start":"2021-06-01T06:55:07.242Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"1D6AF937AB7B41C4A7F311C22D4DBD67","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":191,"content.type":"Fetching Utut data","event.dts_start":"2021-06-01T06:55:07.242Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"67FC50F3747640949F1F2197EAEFA974","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":6,"content.type":"Shared Settings Init","event.dts_start":"2021-06-01T06:55:07.238Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"ADEBEBE562384A26AD1908034074CCA8","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":1371,"content.type":"Updated access token","event.dts_start":"2021-06-01T06:55:08.423Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"4870FF56471A4316A254E8F9253C3291","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":1196,"content.type":"IMS Init","event.dts_start":"2021-06-01T06:55:07.227Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"7C782027E70147E5A0309FDEEE58D364","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":1333,"content.type":"Locale Init","event.dts_start":"2021-06-01T06:55:07.228Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"37B9A81257774B2A8DB15334F926F2B6","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":1512,"content.type":"Received Home CCXP response","event.dts_start":"2021-06-01T06:55:08.563Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"51AE148953574712B800E35390F71779","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":1513,"content.type":"Received Utut CCXP response","event.dts_start":"2021-06-01T06:55:08.564Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"E1A321D82C644449A9079E00A2601EF5","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":1518,"content.type":"Loaded JSON Data: Home","event.dts_start":"2021-06-01T06:55:08.569Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"D42DEE53B0CC483999B00EF2B48ACA90","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":1518,"content.type":"Parsed JSON file for Home","event.dts_start":"2021-06-01T06:55:08.569Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.guid":"F5BE646BEC70499F84AAFA9235992704","ccxp.hasAccessToken":true,"event.dts_end":"2021-06-01T08:55:13.524+0200"}},{"time":"2021-06-01T08:55:13.524+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"event.type":"performance","event.workflow":"Initialize","event.subtype":"component","event.subcategory":"Init","content.status":1518,"content.type":"Finished parsing CCXP data for Home","event.dts_start":"2021-06-01T06:55:08.569Z","source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.category":"DESKTOP","env.com.name":"CCX Start","env.com.version":"4.2.0.21","user.service_code":"creative_cloud","event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP 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[2021-06-01_08-56-19][10040][Default] [console] [ke-3] fetchCurrentFolderContents - Waiting for initialization to complete
[2021-06-01_08-56-19][10040][Default] [console] [ke-3] fetchCurrentFolderContents - Waiting for initialization to complete
[2021-06-01_08-56-19][10040][Warn] [console] The custom attribute uxp-initial-width will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-06-01_08-56-19][10040][Warn] [console] The custom attribute uxp-initial-height will be deprecated. Please use the 'options' parameter in the dialog show APIs instead
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] ACPL client subscribed for network status events.  1
[2021-06-01_08-56-19][10040][Info] [console] [ccx-document-picker] Initial theme set to: dark
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] ACPL SDK Version: 1.45.1
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] Available CoreSync Version: 4.11.0.12
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] Minimum Required CoreSync Version: 4.3.28.24
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] Subscribed to SYNCWORKING
[2021-06-01_08-56-19][10040][Default] [console] [ke-3] fetchCurrentFolderContents - Initialization complete
[2021-06-01_08-56-19][10040][Default] [console] [ke-3] fetchCurrentFolderContents - Initialization complete
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] Subscribed to SYNCDOWN
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] ACPL client subscribed for user-register events.
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] ACPL client subscribed for user de-register events.
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] ACPL client subscribed for quota status events.
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] subscribed for asset change notification
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] subscribed for asset sync notification
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] subscribed for sync progress notification
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] User Cache Size: 0
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] Application Cache Size: 0
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] Cloud Quota: 0.0% - 23760833 / 1099511627776
[2021-06-01_08-56-19][10040][Info] [console] [acp-fetch] ACPL client initialization complete
[2021-06-01_08-56-51][10040][Default] [console] Hiding Welcome Banner
[2021-06-01_08-56-53][10040][Default] [console] PS: Home screen visibility changed to invisible with back button.
[2021-06-01_08-56-53][10040][Default] [console] Ingest :: [709e0fb4-38cb-c2d2-2890-7e60b9e99981] Sending analytics to https://cc-api-data.adobe.io/ingest
[2021-06-01_08-56-53][10040][Warn] [console] The "quiet" variant of Button is deprecated. Please use the quiet "primary" variant instead.
[2021-06-01_08-56-53][10040][Default] [console] PS: Recent list changed. No of items = 1
[2021-06-01_08-56-53][10040][Default] [console] Ingest :: [709e0fb4-38cb-c2d2-2890-7e60b9e99981] Success sending 1 events: [{"time":"2021-06-01T08:56:53.294+0200","project":"ccx-start-fm-service","environment":"prod","ingesttype":"dunamis","data":{"source.name":"CCX-Start","source.version":"4.2.0.21","source.platform":"Windows","source.os_version":"10.0.19043","consumer.platform":"Windows","consumer.os_version":"10.0.19043","event.workflow":"Home","event.category":"DESKTOP","event.subcategory":"Collapsible-Container","event.subtype":"collapsible-container","event.value":null,"content.id":null,"content.name":null,"content.type":null,"content.category":null,"content.status":null,"content.action":null,"content.author":null,"env.com.name":"CCX Start","env.com.version":"4.2.0.21","env.fw.name":null,"user.service_code":"creative_cloud","event.guid":"88D22B1C1F5445458A80E0F9E67A10EA","event.type":"render","ccxp.hasAccessToken":true,"event.offline":false,"source.client_id":"CCXInAppWelcomeUXP2","consumer.name":"PHXS","consumer.version":"22.4.1","user.service_level":"CS_LVL3","event.context_guid":"dccc94a0-94d9-47f7-b4b6-8e94bd4f77cd","event.user_guid":"54AE5FCF5C2271440A495E15@AdobeID","event.user_agent":"Adobe UXP Runtime","event.language":"en_US","event.session_guid":"1C62A56FF4454EE8925E02DC69C3A193","event.dts_start":"2021-06-01T06:56:53.294Z","event.dts_end":"2021-06-01T08:56:53.294+0200"}}]
[2021-06-01_08-56-57][22388][Warn] [general] No Database should exist at this point. Path: C:\Users\Bostjan\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.ccx.start\LocalStorage
[2021-06-01_08-56-57][22388][Warn] [general] No Database should exist at this point. Path: C:\Users\Bostjan\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.ccx.start\SettingsStorage
[2021-06-01_08-56-57][22388][Warn] [general] No Database should exist at this point. Path: C:\Users\Bostjan\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.ccx.start\SecureStorage
[2021-06-01_08-56-57][22388][Warn] [general] No Database should exist at this point. Path: C:\Users\Bostjan\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.unifiedpanel\LocalStorage
[2021-06-01_08-56-57][22388][Warn] [general] No Database should exist at this point. Path: C:\Users\Bostjan\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.unifiedpanel\SettingsStorage
[2021-06-01_08-56-57][22388][Warn] [general] No Database should exist at this point. Path: C:\Users\Bostjan\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.unifiedpanel\SecureStorage

 

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Explorer ,
Sep 12, 2021 Sep 12, 2021

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I finally got to the bottom of this. G-SYNC. With g-sync set to full-screen only or disabled, Adobe programs start behaving normally. PS, Premiere, Audition. 

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Community Beginner ,
Aug 29, 2022 Aug 29, 2022

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Brilliant!  You sent me in the right direction to find "Verticle Sync" and I turned it ON.  Now the Liquify filter opens and no longer crashes when trying to use GPU for face detect.  Thank you!

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Explorer ,
Aug 24, 2021 Aug 24, 2021

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I cant get my 3080 working on Photoshop 22 ever cince I've boutht it. It's detected, but photoshop uses CPU instead. Its insane... Also I randomly loose refresh on seperate windows paning using hand tool...

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Community Expert ,
Sep 12, 2021 Sep 12, 2021

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Why do you think Photoshop is using the CPU instead? Some Photoshop functions use the CPU some the GPU. If you have GPU only functions available such as Scrubby Zoom then your GPU is being used.

Dave

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