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Save for Web Error after Photoshop update 21.2.4 on macOS 10.15.7

New Here ,
Sep 30, 2020

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Hi everyone - I've seen a pretty long thread on here about people having problems with this - but it seems most of those people were using versions of Photoshop earlier than mine.

Today I updated Photoshop to version 21.2.4. (Mac) Immediately after I was no longer about to save to web image files - something I do pretty much all day every day.  Yesterday I also updared the Mac OS to Catalina 10.15.7 - this didn't create problems though - it was after todays PS update.

 

For the sake of sanity I tried a few of the suggestions I'd read about - Privacy settings / accessability etc - restarted, and didn't help.

In my case, from an open jpg image file, when I click for save for web, I don't even get the usual save for web window - I just got a system window (see attached), saying 'Error - The Operation could not be completed.  An unknown operating system error has occured'.

Desperate for ideas as this is critical for my daily work.

Thanks everyone

Screenshot 2020-09-30 at 17.09.42.png

 

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Save for Web Error after Photoshop update 21.2.4 on macOS 10.15.7

New Here ,
Sep 30, 2020

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Hi everyone - I've seen a pretty long thread on here about people having problems with this - but it seems most of those people were using versions of Photoshop earlier than mine.

Today I updated Photoshop to version 21.2.4. (Mac) Immediately after I was no longer about to save to web image files - something I do pretty much all day every day.  Yesterday I also updared the Mac OS to Catalina 10.15.7 - this didn't create problems though - it was after todays PS update.

 

For the sake of sanity I tried a few of the suggestions I'd read about - Privacy settings / accessability etc - restarted, and didn't help.

In my case, from an open jpg image file, when I click for save for web, I don't even get the usual save for web window - I just got a system window (see attached), saying 'Error - The Operation could not be completed.  An unknown operating system error has occured'.

Desperate for ideas as this is critical for my daily work.

Thanks everyone

Screenshot 2020-09-30 at 17.09.42.png

 

{Thread renamed by moderator}

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Mac, Problem or error

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Sep 30, 2020 0
Adobe Employee ,
Sep 30, 2020

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Hi there,

Sorry to hear about the save for web error.


Please go to the System Preferences of macOS, then Security and Privacy & select the Privacy tab. Once there, please select Accessibility from the list on the left and add Photoshop to the list by unlocking the window using the lock icon. Also, grant permissions to Photoshop under Full disk access. Once done, restart the computer and let us know if that helps.

 

Regards,
Sahil

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Sep 30, 2020 0
New Here ,
Oct 01, 2020

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Hi Sahil - I tried both of those changes and restarted and it didn't solve the problem.

 

Any other ideas anybody?  My workflow has halted and it's an absolute disaster to be honest.


Thanks

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 01, 2020

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Save for Web has been deprecated – replaced by File > Export > Save As ...

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Oct 01, 2020 0
New Here ,
Oct 01, 2020

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Hi Derek - thanks for your reply.  Do you mean 'Save As' or File > Export > Export As ?  The latter seems to bring up a window that does allow similar controls such as a sliding quality control, which was really the main reason for using it.

Attached is what I'm talking about....

Many thank

Screenshot 2020-10-01 at 14.53.57.png

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Oct 01, 2020 0
Adobe Community Professional ,
Oct 01, 2020

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Yes sorry, File > Export > Export As...

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Oct 01, 2020 0
jdmtrc LATEST
New Here ,
Oct 01, 2020

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Superb.  Derek you're a star.  Much appreciated!

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Oct 01, 2020 0