Save for web error - Mac OS Catalina

Community Beginner ,
Dec 18, 2019

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Hello everyone,

I have an issue saving gif for web with my OS to Catalina (10.15.2).

When I try to save, there's a message saying :

"Adobe save for web error. Could not complete this operation. An unknown operating system error has occured."

I tried to delete "save for web prefs.psp" but nothing has changed.

 

Capture d’écran 2019-12-18 à 09.57.14.png

 

Capture d’écran 2019-12-18 à 09.55.45.png

 

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Bug, Import and export, Mac

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New Here ,
Apr 02, 2020

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I have the updated version and am still experiencing this problem. After being frustrated and trying everything to fix it on photoshop I FINALLY got something to work. So what worked for me was going to my render settings in after effects and changing my format to "PNG sequence" and channels to "RGB+Alpha" (for transparent backgrounds) then under my save settings when I export I click the check to save in subfolder and named it (because its gonna be a bunch of still image files and you don't want those floating around everywhere) then when I open it in photoshop I just selected one of the still image files and the checkbox for "image sequence" which open it up like normal in photoshop with a timeline. After that my export -> save for web settings worked like normal and I was able to export it as a gif without the error pop up. 

 

hopefully, this works for everyone else here too but I almost cried tears of joy when I figured this out, maybe photoshop was having trouble because it was previously a video file idk

 

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New Here ,
Apr 13, 2020

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Para quem ainda não conseguiu resolver o problema, eu consegui resolver no meu mac dessa forma.

 

Captura de Tela 2020-04-13 às 17.38.23.png

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New Here ,
Apr 20, 2020

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dont save file directly, click on preview (bottom left) it will open the file in safari, download from there!

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Adobe Community Professional ,
May 19, 2020

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Hello, according to the release notes, Ps 21.1.3 fixes this very issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues 

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Community Beginner ,
May 19, 2020

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It worked for me. After months, I'm back to exporting web files ... just in time to teach my class next week.

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New Here ,
May 23, 2020

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Hey guys, I've had a same issue.

Have a SOLUTION: I used  ⌥⌘S, which appears to be legacy stuff.

What to use? ⌥⇧⌘W

Works as a charm!

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