Save for Web Error?

New Here ,
Mar 23, 2017 Mar 23, 2017

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I am currently trying to export a GIF from Photoshop CC 2014 but I keep encountering this error message:

ahh.PNG

I have read previous forum post saying to delete Adobe Save For Web 12.0 Prefs but I cannot navigate to the

file's location, nor does it come up in a search. I have also tried changing the image/canvas size of the gif too.

It was exporting GIFs perfectly 24 hours ago. Any help or tips would be greatly appreciated.

I am using Windows 10.

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correct answers 1 Correct Answer

Enthusiast , Mar 23, 2017 Mar 23, 2017
If this issue persists, try checking the image size to compare to the canvas size. I had the same issue and found this to help. Make sure the image size is not something like 20,000 inches. Try making it smaller or changing the measurement to pixels, if it is not already. Next, make sure the canvas size is not smaller than the image size, nor bigger than it. If so, change it to the same size with the same measurement of pixels or whatever the image's is. Try saving for web, again. This should wo...

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Enthusiast ,
Mar 23, 2017 Mar 23, 2017

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If this issue persists, try checking the image size to compare to the canvas size. I had the same issue and found this to help. Make sure the image size is not something like 20,000 inches. Try making it smaller or changing the measurement to pixels, if it is not already. Next, make sure the canvas size is not smaller than the image size, nor bigger than it. If so, change it to the same size with the same measurement of pixels or whatever the image's is. Try saving for web, again. This should work, if not then try removing the profile files (Users/[Username]/Library/Preferences/Adobe Save For Web 12.0 Prefs). Then restart your Mac and relaunch photoshop. Hope this helped!

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Engaged ,
Mar 23, 2017 Mar 23, 2017

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try to decrease the image size u have from Image > image size

i think maybe u have a problem with a font u used! try to change..

regards,

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Explorer ,
Mar 13, 2019 Mar 13, 2019

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I have tried the action you recommended in your e-mail, however with no success. In general,

I am very skeptical to removing pre-installed files in the way you suggest (removing the profile files) 

You write "This should work, if not then try removing the profile files (Users/[Username]/Library/Preferences/Adobe Save For Web 12.0 Prefs). Then restart your Mac and relaunch photoshop."

Removing files that originally were installed to facilitate Photoshop CC usage, seems risky to me.

I hav tried another remedy, and even if it perhaps does not give me full satisfaction, is is however better now than is was at first.

I created my own personal preset alternative, named it my first name and saved it that way. Now I do get the result I want, with the minor exception that the "Metadata setting" does not accept "all" for this self-created preset but has to be changed for every image save procedure I conduct. But the other variables, e.g. Jpeg, quality, etc. are indeed covered in "my personal" preset .

For the time being I can live with this but would really appreciate that this feature in Photoshop CC would work as it used to in previous Photoshop CC versions.

Best regards

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New Here ,
Apr 03, 2019 Apr 03, 2019

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How did you create your own personal preset alternative? I'm in the same boat as you: skeptical to delete original program files, can't export GIF no matter the settings I change, etc.) I was suspicious that I had too many frames (it will allow me to export files with less frames), but once I reach 50+ frames, I receive the 'can't save for web' error. Any help is appreciated! Thank you

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Explorer ,
Apr 12, 2019 Apr 12, 2019

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I will see what I can do to help you...hope to be able to reply before this weekend is over....

OK?

Regards

B

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New Here ,
Apr 03, 2019 Apr 03, 2019

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Screen Shot 2019-04-03 at 6.05.44 PM.pngScreen Shot 2019-04-03 at 6.12.43 PM.png

I was able to save a GIF two days ago since then Photoshop has taken for ever to even go through save for web dialogue and then errors out. I am making a double exposure gif for my website. The suggestion to delete Adobe Save For Web 12.0 Prefs, I have not been able to find this folder anywhere. Could really use some help? I've increased cache to max under performance which is 6431mb to save a 50mb gif...

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New Here ,
Jun 15, 2019 Jun 15, 2019

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Hi!

I'm having the exact same problem and can't figure it out...have to finish a presentation in 2 days and tried everything to save the GIF with no success...I would aprecciante any help!

Thanks!

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Community Beginner ,
Aug 19, 2019 Aug 19, 2019

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I'm having the same problem and no matter what I do it doesn't allow me to "Save For Web".

Cannot find Adobe Save For Web 12.0 Prefs.

Adobe Save For Web 12.0 Pref

This is frustrating. I just updated Photoshop thinking that might help and it doesn't. Please help!!!

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Community Beginner ,
Dec 13, 2019 Dec 13, 2019

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Same issue here just since the last couple of days.  What's going on????

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New Here ,
Jul 02, 2020 Jul 02, 2020

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It's a bit difficult to find these hidden folders on the mac without using Terminal. An easy workaround was just using an ftp application like Filezilla which could browser to your root folder and work yourself back in to that exact path which was mentioned and then deleting or renamic that file. HOWEVER... I did just that to no avail.

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Community Beginner ,
Dec 14, 2019 Dec 14, 2019

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Yes really killing productivity. Deleted the prefs and also updated to the latest version. Annoying help

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New Here ,
Jan 02, 2020 Jan 02, 2020

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Same here. It just started. Any solutions yet? I tried all of those that I've read about, but nothing is working. This is very frustrating. Here's the message I'm getting...

 

Screen Shot 2020-01-02 at 4.38.35 PM.png

CC Version:

Screen Shot 2020-01-02 at 4.41.20 PM.png

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Community Beginner ,
Jan 02, 2020 Jan 02, 2020

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I have been using export as... until it is resolved. I saw people chat about them working on a fix.

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Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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Same error here... changed everything that was recommended. Nothing worked... I tried other JPEG and used the export to web, same error. Then I tried making a screenshot of the picture and imported it to PS... export still does not work. In my humble opinion there is an error in the software... until it's fixed I use the SAVE AS function. Of course, it's not as good because you cannot scale but at least you can change the format and quality. 

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Community Beginner ,
Jan 30, 2020 Jan 30, 2020

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same problem same eror -

Adobe Photoshop CC 2019   version 20. 0. 4

Mac Os Catalina 10.15.2

 

it realy kills all work pleasure - how to fix it? anyone helps  Please!

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New Here ,
Jun 18, 2020 Jun 18, 2020

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Hi there -- wondering if you ever figured out this enigma??? 

 

I've been frustrated by this issue for about 6 months now! And I'm running 

Photoshop CC 2019 20.0.5 

on Catalina 10.15.4

so thinking our solutions would've been similar ones! It seems to be such a common problem I wish Adobe staff would chime in and offer a solution 🤔

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New Here ,
Jan 20, 2021 Jan 20, 2021

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I downloaded PSE 2021 from the AppStore, Testversion, woked fine, like it did on all Windows Computers, now I bought it via AppStore, not working , not possibe to save for Web, really that kills me, 100 Bucks blown away.

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New Here ,
Dec 16, 2019 Dec 16, 2019

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Same error here! I need to export this ASAP!

I've tryed the save as but that only gives me a static Gif image not a animated one.

And I only have for frames in between 30-100k so it is not any big images.

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Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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I tried to escalate this case to a moderator: "I want you to know that PS is causing a severe error. I can't use the program without the export for web function. If this is not fixed, I am afraid that PS is obsolete for me."

 

I hope they see it and generate an update 

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New Here ,
Dec 16, 2019 Dec 16, 2019

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Let's hope! I had to go for a web based gif generator to solve this.

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New Here ,
Dec 27, 2019 Dec 27, 2019

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I had the same problem, I got the following solution from Adope support, and it works:

In the Finder, launch System Preferences and navigate to Security & Privacy > Privacy tab > Full Disk Access. Click the lock icon in the lower left, enter your admin username & password. Click the + icon and add Photoshop to grant access to your hard disk.

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Community Beginner ,
Dec 27, 2019 Dec 27, 2019

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Thank you networkmedia! This worked for me.

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Community Beginner ,
Dec 27, 2019 Dec 27, 2019

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Nevermind! it is still not functioning on the latest MacOS.

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Community Beginner ,
Dec 27, 2019 Dec 27, 2019

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Funny because adobe support zold me that they know of the issue and I should await the next update. 

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