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Save for Web Error?

New Here ,
Mar 23, 2017

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I am currently trying to export a GIF from Photoshop CC 2014 but I keep encountering this error message:

ahh.PNG

I have read previous forum post saying to delete Adobe Save For Web 12.0 Prefs but I cannot navigate to the

file's location, nor does it come up in a search. I have also tried changing the image/canvas size of the gif too.

It was exporting GIFs perfectly 24 hours ago. Any help or tips would be greatly appreciated.

I am using Windows 10.

If this issue persists, try checking the image size to compare to the canvas size. I had the same issue and found this to help. Make sure the image size is not something like 20,000 inches. Try making it smaller or changing the measurement to pixels, if it is not already. Next, make sure the canvas size is not smaller than the image size, nor bigger than it. If so, change it to the same size with the same measurement of pixels or whatever the image's is. Try saving for web, again. This should work, if not then try removing the profile files (Users/[Username]/Library/Preferences/Adobe Save For Web 12.0 Prefs). Then restart your Mac and relaunch photoshop. Hope this helped!

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Save for Web Error?

New Here ,
Mar 23, 2017

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I am currently trying to export a GIF from Photoshop CC 2014 but I keep encountering this error message:

ahh.PNG

I have read previous forum post saying to delete Adobe Save For Web 12.0 Prefs but I cannot navigate to the

file's location, nor does it come up in a search. I have also tried changing the image/canvas size of the gif too.

It was exporting GIFs perfectly 24 hours ago. Any help or tips would be greatly appreciated.

I am using Windows 10.

If this issue persists, try checking the image size to compare to the canvas size. I had the same issue and found this to help. Make sure the image size is not something like 20,000 inches. Try making it smaller or changing the measurement to pixels, if it is not already. Next, make sure the canvas size is not smaller than the image size, nor bigger than it. If so, change it to the same size with the same measurement of pixels or whatever the image's is. Try saving for web, again. This should work, if not then try removing the profile files (Users/[Username]/Library/Preferences/Adobe Save For Web 12.0 Prefs). Then restart your Mac and relaunch photoshop. Hope this helped!

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Mar 23, 2017 1
Enthusiast ,
Mar 23, 2017

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If this issue persists, try checking the image size to compare to the canvas size. I had the same issue and found this to help. Make sure the image size is not something like 20,000 inches. Try making it smaller or changing the measurement to pixels, if it is not already. Next, make sure the canvas size is not smaller than the image size, nor bigger than it. If so, change it to the same size with the same measurement of pixels or whatever the image's is. Try saving for web, again. This should work, if not then try removing the profile files (Users/[Username]/Library/Preferences/Adobe Save For Web 12.0 Prefs). Then restart your Mac and relaunch photoshop. Hope this helped!

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Mar 23, 2017 1
Engaged ,
Mar 23, 2017

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try to decrease the image size u have from Image > image size

i think maybe u have a problem with a font u used! try to change..

regards,

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Mar 23, 2017 1
Explorer ,
Mar 13, 2019

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I have tried the action you recommended in your e-mail, however with no success. In general,

I am very skeptical to removing pre-installed files in the way you suggest (removing the profile files) 

You write "This should work, if not then try removing the profile files (Users/[Username]/Library/Preferences/Adobe Save For Web 12.0 Prefs). Then restart your Mac and relaunch photoshop."

Removing files that originally were installed to facilitate Photoshop CC usage, seems risky to me.

I hav tried another remedy, and even if it perhaps does not give me full satisfaction, is is however better now than is was at first.

I created my own personal preset alternative, named it my first name and saved it that way. Now I do get the result I want, with the minor exception that the "Metadata setting" does not accept "all" for this self-created preset but has to be changed for every image save procedure I conduct. But the other variables, e.g. Jpeg, quality, etc. are indeed covered in "my personal" preset .

For the time being I can live with this but would really appreciate that this feature in Photoshop CC would work as it used to in previous Photoshop CC versions.

Best regards

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Mar 13, 2019 0
New Here ,
Apr 03, 2019

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How did you create your own personal preset alternative? I'm in the same boat as you: skeptical to delete original program files, can't export GIF no matter the settings I change, etc.) I was suspicious that I had too many frames (it will allow me to export files with less frames), but once I reach 50+ frames, I receive the 'can't save for web' error. Any help is appreciated! Thank you

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Apr 03, 2019 0
Explorer ,
Apr 12, 2019

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I will see what I can do to help you...hope to be able to reply before this weekend is over....

OK?

Regards

B

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Apr 12, 2019 0
New Here ,
Apr 03, 2019

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Screen Shot 2019-04-03 at 6.05.44 PM.pngScreen Shot 2019-04-03 at 6.12.43 PM.png

I was able to save a GIF two days ago since then Photoshop has taken for ever to even go through save for web dialogue and then errors out. I am making a double exposure gif for my website. The suggestion to delete Adobe Save For Web 12.0 Prefs, I have not been able to find this folder anywhere. Could really use some help? I've increased cache to max under performance which is 6431mb to save a 50mb gif...

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Apr 03, 2019 1
New Here ,
Jun 15, 2019

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Hi!

I'm having the exact same problem and can't figure it out...have to finish a presentation in 2 days and tried everything to save the GIF with no success...I would aprecciante any help!

Thanks!

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Jun 15, 2019 1
Community Beginner ,
Aug 19, 2019

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I'm having the same problem and no matter what I do it doesn't allow me to "Save For Web".

Cannot find Adobe Save For Web 12.0 Prefs.

Adobe Save For Web 12.0 Pref

This is frustrating. I just updated Photoshop thinking that might help and it doesn't. Please help!!!

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Aug 19, 2019 2
Community Beginner ,
Dec 13, 2019

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Same issue here just since the last couple of days.  What's going on????

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Dec 13, 2019 1
New Here ,
Jul 02, 2020

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It's a bit difficult to find these hidden folders on the mac without using Terminal. An easy workaround was just using an ftp application like Filezilla which could browser to your root folder and work yourself back in to that exact path which was mentioned and then deleting or renamic that file. HOWEVER... I did just that to no avail.

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Jul 02, 2020 0
Community Beginner ,
Dec 14, 2019

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Yes really killing productivity. Deleted the prefs and also updated to the latest version. Annoying help

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Dec 14, 2019 0
New Here ,
Jan 02, 2020

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Same here. It just started. Any solutions yet? I tried all of those that I've read about, but nothing is working. This is very frustrating. Here's the message I'm getting...

 

Screen Shot 2020-01-02 at 4.38.35 PM.png

CC Version:

Screen Shot 2020-01-02 at 4.41.20 PM.png

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Jan 02, 2020 1
Community Beginner ,
Jan 02, 2020

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I have been using export as... until it is resolved. I saw people chat about them working on a fix.

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Jan 02, 2020 0