Highlighted

save for web gif preview won't play since update

New Here ,
Nov 07, 2019

Copy link to clipboard

Copied

I'm trying to make a gif but the gif preview on the 'save for web' window will not play. I can manually flip through each frame and it seems to save normally but the preview itself will not play. Seems like this was not a problem with version 20.0.6, just the recent updates 20.0.7 and 21. Can someone either tell me how to get the preview to play or show me how to get version 20.0.6 back? The only versions Creative Cloud wants to show me are 20.0.7 and 21, the two versions I'm having trouble with.

 

Capture.PNG

TOPICS
Bug, Download and install

Views

493

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

save for web gif preview won't play since update

New Here ,
Nov 07, 2019

Copy link to clipboard

Copied

I'm trying to make a gif but the gif preview on the 'save for web' window will not play. I can manually flip through each frame and it seems to save normally but the preview itself will not play. Seems like this was not a problem with version 20.0.6, just the recent updates 20.0.7 and 21. Can someone either tell me how to get the preview to play or show me how to get version 20.0.6 back? The only versions Creative Cloud wants to show me are 20.0.7 and 21, the two versions I'm having trouble with.

 

Capture.PNG

TOPICS
Bug, Download and install

Views

494

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 07, 2019 0
Most Valuable Participant ,
Nov 07, 2019

Copy link to clipboard

Copied

On my Windows 10 Workstation it works but it opens Microsoft Edge Browser which is not my default browser?

image.png

You can see the  the default app for file type .htm and .html is set to Chrome one my machine. So I do not know what is going on. Why does Edge handle the  Preview .html on my machine? CC 2019 also opens Edge I do not know Why????

image.png

JJMack

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 07, 2019 0
New Here ,
Nov 07, 2019

Copy link to clipboard

Copied

JJMack, try adding chrome browser to directly to your lists of browsers on Photoshop. Use the little button with the globe and a question mark on it just to the right of the 'preview' button on the bottom left of the 'save for web' screen. You can add chrome there and set it as the default.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 07, 2019 0
Most Valuable Participant ,
Nov 07, 2019

Copy link to clipboard

Copied

Thanks.

 

There was no browser is the list pull-down it was empty. You would think in that case the default browser Chrome would be used not Edge by Adobe.  So I click find all browser button.  Adobe found IE and Chrome it doe not find Edge. So I then had a list IE followed by Chrome. So I removed IE now Previews open in chrome.

 

 

JJMack

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 07, 2019 0
Adobe Community Professional ,
Nov 07, 2019

Copy link to clipboard

Copied

Go to Preferences>General>Reset Pref. on Quit

Tested in the latest version of PS 21at it works. 

With the new version of creative-cloud – snapshots will explain.

Screen Shot 2019-11-07 at 12.52.35 PM.pngScreen Shot 2019-11-07 at 12.52.47 PM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 07, 2019 0
New Here ,
Nov 07, 2019

Copy link to clipboard

Copied

I managed to install 20.0.6 (from a third party site, Creative Cloud still only shows me versions 20.0.7 and 21) but that didn't fix the problem either.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 07, 2019 0
New Here ,
Nov 19, 2020

Copy link to clipboard

Copied

Following this post. All of a sudden - with no recent update (!huh!), my Save for web legacy animation preview doesnt work either. Am on PC. I've been holding off updating my cc because a colleague experienced issues with his Photoshop. It worked yesterday, today zip! 😞

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0
New Here ,
Nov 19, 2020

Copy link to clipboard

Copied

I'm on version 21.2.1 too

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0