Save for Web (Legacy) dialog window not visible

New Here ,
Dec 30, 2020 Dec 30, 2020

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Hi there, I'm running Photoshop on MacOS Big Sur. Every time I try to export using Save for Web, the window looks like this: 

Screen Shot 2020-12-30 at 9.50.43 PM.png

 

I've tried resetting my Photoshop preferences and resetting NVRAM. Not sure where the issue lies, and other forum posts haven't been too helpful! Would love a solution, as I'm currently on deadlines! Thank you. 

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Bug, Import and export, Problem or error

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New Here , Dec 30, 2020 Dec 30, 2020
The only solution that worked was fully re-installing Photoshop 

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New Here ,
Dec 30, 2020 Dec 30, 2020

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The only solution that worked was fully re-installing Photoshop 😞

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New Here ,
Jan 12, 2021 Jan 12, 2021

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how do you do it? and did it help? now you can save for web properly? 

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Go to your creative cloud app, or login to view your apps. Or if you don't have creative cloud, go into your computer to unintall Photoshop. Then just re-install it. I was getting error messages when attempting to save for web (legacy) and after re-install it's working.

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