Save for Web Legacy

Explorer ,
Mar 15, 2021 Mar 15, 2021

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Hi guys, when I am trying to Save for web operation

File menu --> Export --> Save for Web Legacy -

meeting this pop up window - The operation could not be completed.
I have photoshop CC 22.3. This error starts after last update.
Who knows what is the problem?

TOPICS
Bug, Import and export, Problem or error, Windows

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Most Valuable Participant ,
Mar 15, 2021 Mar 15, 2021

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That issue has been reported to Adobe.

JJMack

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Explorer ,
Mar 15, 2021 Mar 15, 2021

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@JJMack  Thanks

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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I have the same issue (Windows 10).

Together with Adobe support today I tried:

  • Deleting the presets
  • Uninstall / Re-Install Photoshop
  • Disabling graphic processor
  • Updated graphic card
  • Checking registry entries

All did not solve the issue.

Only starting Photoshop as a new Windows user with admin rights worked.

But I prefer using it as default user of course.
My question to the support what to do now ist unanswered sinc a few hours now - so I think they have no more ideas.

I wonder that the support didn´t know about this issue.

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Explorer ,
Mar 25, 2021 Mar 25, 2021

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Thanks for your answer, much appreciated.

Let's wait when they fix the bug.

Or just downgrade to previous version of software :(.

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Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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Today I contacted the support again because I didn´t get any answers.

The support said that it must be an issue with Microsoft / my user profile because in a new user profile it works.

I generally agree, but since the issue began right after the last Prostoshop update, I think the user profile is not the only part of it.

I expected more support and investigation honestly for the about 50,- € I pay every month.

One more thing that keeps me testing Affinity - I´m on my way away from Adobe.

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Explorer ,
Mar 25, 2021 Mar 25, 2021

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100% agree. I contacted tech support a couple of times about some issues with no result and a lot of time consumed.

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Explorer ,
Mar 25, 2021 Mar 25, 2021

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Everybody knows there is a bug - tech support play cool and know nothing.

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