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save for web not working

Community Beginner ,
Nov 10, 2019

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I've been trying to use the save for web option to save a GIF, but I get the message "Could not complete this operation. An unknown error has occurred.":
Screen Shot 2019-11-10 at 1.11.02 PM.png

 Before this, I was working on a GIF and saved for web without any issues. I didn't change any of the settings after saving that GIF, and I didn't change any of the settings while editing this one.
I tried to see if it was this particular project that was giving me issues, but now the save for web option doesn't work when I try to export any GIF, JPEG, PNG-8, PNG-24, or WBMP.
I've spent hours looking through forums and I've tried all the options (decreased image size, reduced resolution, ect.) but none have worked. I also deleted the program and reinstalled it, but that didn't change anything either. Both my Mac and Photoshop are up to date, but I still get this error notificaiton whenever I try to save for web. 

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save for web not working

Community Beginner ,
Nov 10, 2019

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I've been trying to use the save for web option to save a GIF, but I get the message "Could not complete this operation. An unknown error has occurred.":
Screen Shot 2019-11-10 at 1.11.02 PM.png

 Before this, I was working on a GIF and saved for web without any issues. I didn't change any of the settings after saving that GIF, and I didn't change any of the settings while editing this one.
I tried to see if it was this particular project that was giving me issues, but now the save for web option doesn't work when I try to export any GIF, JPEG, PNG-8, PNG-24, or WBMP.
I've spent hours looking through forums and I've tried all the options (decreased image size, reduced resolution, ect.) but none have worked. I also deleted the program and reinstalled it, but that didn't change anything either. Both my Mac and Photoshop are up to date, but I still get this error notificaiton whenever I try to save for web. 

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Mac, Problem or error

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Nov 10, 2019 1
Most Valuable Participant ,
Nov 10, 2019

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Hi

Adobe Save for Web 13.0 Prefs may have been damaged. Please throw it away in the trash.

/Users/User Name/Library/Preferences/Adobe Save for Web 13.0 Prefs

 

Adobe Save for Web 13.0 Prefs is not updated when Photoshop is reinstalled.

 

Best,

 

--
Susumu Iwasaki

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Nov 10, 2019 0
Community Beginner ,
Nov 10, 2019

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I just deleted the Save for Web 13.0 Preferences file but I'm still getting the same error message. 

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Nov 10, 2019 0
Adobe Community Professional ,
Nov 10, 2019

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Go into Preferences > Performance and checkmark Legacy Compositing. Restart Photoshop and see if that helps.

 

This may help: https://feedback.photoshop.com/photoshop_family/topics/photoshop_selecting_save_for_web_gives_error_...

 

There's a number of reasons addressed including oversized files.

 

Legacy Save for Web is a bit outdated and will soon be removed.

Try File > Export > Export As... for jpeg and png

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Nov 10, 2019 0
Community Beginner ,
Nov 10, 2019

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I just tried the first thing you said and no luck.

I've tried everything in the thread as well.

   Is there an alternative to Save for Web?? 

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Nov 10, 2019 0
New Here ,
May 13, 2020

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You need updating to Photoshop 2020.

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May 13, 2020 0
Adobe Community Professional ,
Nov 10, 2019

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I never use GIF  except for animated ones and then only rarely.  That message usually indicates a memory problem.  Try reducing the image height, width and number of animation frames which also reduces file size

Nancy O'Shea, ACP
Alt-Web.com

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Nov 10, 2019 0
New Here ,
Sep 23, 2020

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I have the same issue. reducing size and lenght of the video doesn't change the situation. I have the most updated version of Photoshop and Mac Mojave. If saving for the web is outdated, how can you create an ANIMATED GIF from a quick time video then? I don't know of any other way of doing it. Thanks for the help 

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Hello, is it only quicktime videos that cause the issue? smaller physical dimensions?

Does any other type of video work?

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Sep 23, 2020 0