Save stuck on 0%. HELP!

Community Beginner ,
Nov 13, 2019

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I'm using the latest version of Photoshop 2020 (21.0.1). I tried saving my file and it stuck on 0%. I figured because the autosave is on I can close it and I might lose only the last few things I did. God was I wrong. I lost all my work. I did some work again and decided to manually save it again. Little did I know I have the same issue. Is anyone else experiencing this? I don't know what to do. I don't want to lose everything again. I tried duplicating everything and saving that file bot it didn't work. Please help as this is important work. I'm using a 2017 Mac if that has anything to do with it.

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Bug, Crash or freeze, Import and export, Mac, Problem or error

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117 Replies 117
Adobe Community Professional ,
Nov 13, 2019

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Autosave is not the same as say Word. It does not iterate your work to the original file. It's an emergency backup in case of crashing.

It also requires you to save your file at least once.

As for your 0% saving - where are you saving to (local HD, network, external HD, etc) and are you logged in on an account that has Admin rights?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Nov 13, 2019

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Im working on an external HD. I've never had any issues until this update so I don't know if that is the issue

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New Here ,
Dec 04, 2019

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I have been having the same issue. I updated to photoshop 21.0.1 and Mac OS Catalina three days ago and I've had my computer crash about 5 times since when using photoshop and indesign. It always starts as photoshop getting stuck when saving and then indesign freezes right after. I'm working off an external hardddrive which i have done all year and never had this issue before.

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Community Beginner ,
Dec 11, 2019

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This is happening to me as well even after updates. I'm working off an external drive and it is constantly getting stuck at 0% and it's frustrating because sometimes I cannot even cancel the save, thus losing all the progress I made because I cannot save the file elsewhere. I'm running Catalina 10.15.1 (19B88) with Photoshop CC 20202 Version 21.0.2

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Adobe Community Professional ,
Jan 17, 2020

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This is a known Catalina issue with external drives.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 16, 2020

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It just happened to me for the first time on the internal drive. Catalina 10.15.5 and PS 21.2.0. 😞

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Community Beginner ,
Jul 16, 2020

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This is ridiculous now. More people are having the problem and adobe is
doing nothing.
Its been so many months since i posted this issue and there have been 3-4
updates since then.
Some people have posted some workarounds but they don’t work for everyone.

Can someone from Adobe look at this and do something please?
--
Kind Regards,
Alexander

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Community Beginner ,
Feb 04, 2020

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I've been having the same problem now with version 21.0.3

 

This sucks beyond anything. Even when I force quit it will corrupt the file that's being saved so I just end up losing everything!

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New Here ,
Mar 03, 2020

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Im on the same issue!! anyone know how to fix. it's terrible because complie the file and i cant open the nromal file again because I forced to quit!

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Adobe Community Professional ,
Mar 04, 2020

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Are you on Mac Catalina?

Saving to an external drive?

Have you allowed Photoshop full disk access in Apple security preferences?

Have you read through the suggested solutions on this thread?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Mar 07, 2020

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Updated Photoshop some weeks ago. The problem reappears no matter what I do - I changed the scratch disk, tried working from local, extrernal hard drive - the same. The longer you work on a file, the bigger is the chance to have the issue replecated.

 

In case you still looking for a way to save you file at least in some way before killing Photoshop, here is my trick. The only way I found to save the work in progress is exporting all the layers as separate files. I use File / Export... / Layers to Files. In the pop up window, I check "Visible Layers only", so I only export what I need. Photoshop takes some time to save all the layers one by one as separate files. Then I kill the app in Task Manager. Once I open Photoshop again, I place all the exported layers in a new file (or in older version of the same file if there is already something done). In the Layers Tab, I right click on the newly imported layers and choose convert into layers. I have to sort them out after that and reorder as needed. Takes time, but at leat the work is restored.

You can choose to export each layer as a PSD file or PNG or another, depending on what you want to preserve in your layers.

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New Here ,
Aug 24, 2020

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Tried this and ended up freezing Photoshop. Ughh. File lost. 

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New Here ,
Aug 12, 2020

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 I found a work around that worked for me.  While stuck in the 0% saving i was still able to edit the file, so I added a linked file to my PSD.  Even though I was blocked from saving I was able to package the file now that it had the link.  After doing so and restarting PS I simply opened the packaged PSD and deleted the linked file, and all was ok after that.

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Community Beginner ,
Aug 21, 2020

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I'm havign the same issue and this package workaround was a life saver! 

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Explorer ,
Aug 25, 2020

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cheers dude, worked a treat! shame i had to use it in the first place but haha...

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New Here ,
Aug 31, 2020

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It works dude, Thanks!

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New Here ,
Sep 07, 2020

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Such a lifesaver...thank you thank you!

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New Here ,
Sep 08, 2020

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Hi!
I am very gretaful for this solution that seems to have helped for several people. The issue I have is that I dont know what 'a linked file' is? 

I would be happy for an answer!
/Helén

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New Here ,
Sep 09, 2020

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Simply place a file inside your document using the Place Linked… command from the File menu. Doing so allows you to create a packaged copy of your Photoshop document. Once you have the linked file placed inside your document, choose the Package… command from the File menu and designate a location for Photoshop to save a packaged copy of your file (along with the linked file). Photoshop will save a new copy of your file in the location you specify, and you should be able to use this copy as a "backup" of your work. At that point you can force quit Photoshop, then restart and open either your previous file or the new "packaged" copy of your file (and delete the linked file if need be).

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New Here ,
Sep 08, 2020

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The gift that keeps giving. Thanks for the fix.

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New Here ,
Sep 10, 2020

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ERIC, you absolute life saver. THANK YOU.

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Community Beginner ,
Sep 30, 2020

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I have the problem right now : a photoshop file stucked a "saving : 0%", a file located on my local drive, not external

 

I simply "duplicate" the document (in Photoshop : image > duplicate) and juste save the duplicated document

 

that's all folks, can't be easier, zero time waist, no complex manipulation

 

cheers...

 

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New Here ,
Oct 29, 2020

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I wish this would've worked for me ... I did the duplicate and tried to save the duplicate, but it basically told me "No you have to wait for the first thing to finish saving :)"  Unless I did something wrong?

 

I'm lucky I'm a frequent Ctrl+S person, so I didn't loose much ... still frustraing that this is an issue to this day.

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New Here ,
Oct 30, 2020

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try File > Export > Export As   next time....

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