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Scanning issues

Explorer ,
Aug 16, 2018

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Tried to scan this morning using WIA support..Went into the support box and clicked browse and got the message 'The operation could not be complete. The directory name is invalid'...Pressed start and got the message 'The target directory does not exist'...Pressed OK and got the message 'Could not complete the WIA support command because of a disk error'...Looking at the Community there are references to CC not supporting WIA scanning but I have used CC quite recently to scan..Does anyone have an answer...Thanks   

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Correct answer by JJMack | Most Valuable Participant

My cheap HP network envoy 4500 works with Photoshop CC 2018 WIA scanning support and what ever HP installed into windows.  I do once and a while scan thing I want to document or send out over the web.   You can always use other scanning software and open the scanned file they save in Photoshop.

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Scanning issues

Explorer ,
Aug 16, 2018

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Tried to scan this morning using WIA support..Went into the support box and clicked browse and got the message 'The operation could not be complete. The directory name is invalid'...Pressed start and got the message 'The target directory does not exist'...Pressed OK and got the message 'Could not complete the WIA support command because of a disk error'...Looking at the Community there are references to CC not supporting WIA scanning but I have used CC quite recently to scan..Does anyone have an answer...Thanks   

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Correct answer by JJMack | Most Valuable Participant

My cheap HP network envoy 4500 works with Photoshop CC 2018 WIA scanning support and what ever HP installed into windows.  I do once and a while scan thing I want to document or send out over the web.   You can always use other scanning software and open the scanned file they save in Photoshop.

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Aug 16, 2018 0
Most Valuable Participant ,
Aug 16, 2018

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Did you check the disk the disk the folder is on for errors.  Run a check disk program.

JJMack

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Aug 16, 2018 0
Explorer ,
Aug 18, 2018

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Checked but no errors..I use CC but I still have CS6 on my PC and the Scanning works perfectly on CS6. So I can work around this .It still seems however that Adobe have taken this facility away from CC

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Aug 18, 2018 0
Most Valuable Participant ,
Aug 18, 2018

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My cheap HP network envoy 4500 works with Photoshop CC 2018 WIA scanning support and what ever HP installed into windows.  I do once and a while scan thing I want to document or send out over the web.   You can always use other scanning software and open the scanned file they save in Photoshop.

JJMack

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Aug 18, 2018 0
Explorer ,
Aug 18, 2018

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I have just talked to Adobe who tell me that WIA support is no longer available in the latest CC. It seems that Adobe giveth and Adobe taketh away.

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Aug 18, 2018 0
Most Valuable Participant ,
Aug 18, 2018

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Adobe people are humans humans are not always correct here is what I see to be true for Windows 10 and CC 2018 19.1.5

Capture.jpg

JJMack

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Aug 18, 2018 0
New Here ,
Oct 29, 2018

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Running 19.1.6

I had a Z drive connected - now i don't. And when i try to select a new destination directory Photoshop just returns with the message:

wia.JPG

- Yes, i am aware the directory name is invalid - the drive is no longer there - but can i please select a new one?

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Oct 29, 2018 0
New Here ,
Aug 26, 2020

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hello I have a problem with my photoshop scan. Can you please help me???

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Aug 26, 2020 0