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Scratch disk preference full, photoshop won’t launch!

New Here ,
Nov 04, 2020

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Hi there,

Any help would be greatly appreciated. When launching photoshop 'scratch disk pretences are full' launches and when pressing ok shuts down photoshop. This means I can't change preferences within photoshop. I have tried clearing files. Holding the alt/ctrl/alt button (on a windows pc) and nothing is working. Please help! 

Thanks 

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Download and install, Problem or error, Windows

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Scratch disk preference full, photoshop won’t launch!

New Here ,
Nov 04, 2020

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Hi there,

Any help would be greatly appreciated. When launching photoshop 'scratch disk pretences are full' launches and when pressing ok shuts down photoshop. This means I can't change preferences within photoshop. I have tried clearing files. Holding the alt/ctrl/alt button (on a windows pc) and nothing is working. Please help! 

Thanks 

TOPICS
Download and install, Problem or error, Windows

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56

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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Hi

You should be able to access the scratch disk by holding Ctrl + Alt while launching Photoshop, you should see this screen, you need to keep holding down the keys while Photoshop is launching.

2020-11-04 13_59_37-Adobe Photoshop 2021.png

How much free space do you have on the C drive

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Nov 04, 2020 0
New Here ,
Nov 04, 2020

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Hi there,

 

thank you for getting back to me. I have done so and this is what comes up- 

670740A2-78E9-4603-AC65-4CBFE10306C2.jpeg

And when opening photoshop this is what appears without holding any keys- 

77037013-30C9-4E60-9346-6617535909CB.jpeg

What should I do next? 

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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You only have 3.6 GB of free space, you need to free up space on the C Drive, you're going to run into other issues not related to Photoshop on an operating system level, you really need about 15% for HDD's and 20% for SSD's of free space for the operating system alone.

https://www.windowscentral.com/best-ways-to-free-hard-drive-space-windows-10#page1

https://www.howtogeek.com/125923/7-ways-to-free-up-hard-disk-space-on-windows/

In relation to the scratch disk, you need a minimum of 50 GB, but you should really be looking at 200 GB or more, depends really on how large the files you're working on are.

 

 

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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Ged is absolutely right but just for clarity, he meant to write so need to clear space on the C :Drive (not no need....) 🙂

Photoshop here takes 5GB of scratch space on opening and when processing large files can take 100s of GB.

 

Dave

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Adobe Community Professional ,
Nov 04, 2020

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Oops 🤣

I'll correct that

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