Scrolling issue when using Photoshop

Community Beginner ,
Apr 10, 2018

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Hi everyone! I draw frequently on my Surface Pro 4 using both a Bamboo Ink and Wacom intuos, and have run into an issue where when drawing, vertical motions with a tablet pen result in scrolling up and down instead of drawing. There's no visible on-screen cursor (no hand icon) and it only happens with photoshop- no issues with paint or SAI or any other drawing program. This occurred after updating my Surface this morning, and it was working with no issue immediately prior to updating. I've tried reinstalling drivers for both the Ink and Intuos, deleting Photoshop and reinstalling from scratch, restarting and updating my computer, all to no avail. Any possible solutions to this issue?

Thank you!

Correct answer by JaguarRoar | Community Beginner

Everyone!

The problem got fixed with the latest windows update from yesterday - April 23, 2018 - KB4093105 :

"Addresses an issue that might cause some users to experience unexpected panning or scrolling in certain apps while using the pen."

https://support.microsoft.com/en-us/help/4093105/windows-10-update-kb4093105

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New Here ,
Apr 10, 2018

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It just happened to me.

I believe it's because of the last windows update.

Go to: Control Panel>Programs>Programs and Features>Installed Updates. Look for the recent ones;

For me there were 3, I uninstalled 2 of them, the third one is 'uninstallable'.

I didn't have much time to test it, but I think the problem is solved.

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Community Beginner ,
Apr 10, 2018

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Ahh, thank you! I uninstalled the security update for windows and it seems to be in working condition now.   

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New Here ,
Apr 10, 2018

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How long did it take to uninstall the update? When I click uninstall it just sits there unresponsive and I can't click anything. Should I just hold my breath?

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Community Beginner ,
Apr 10, 2018

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Hm.. it didn't take very long! Just a couple of minutes and then it'll tell you to restart the system. Perhaps you have some things opened that could possibly be slowing down your computer?

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Community Beginner ,
Apr 16, 2018

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Thank you, I was losing my mind until I tried this!

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Adobe Community Professional ,
Apr 11, 2018

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Hi

The latest windows update (KB4093112)  has caused an issue with the Wacom tablet and Photoshop.

You can either - undo the update

or

Do the following:

1. Use notepad to create a text file and type in :

UseSystemStylus 0

2. Save the file as PSUserConfig.txt in the following location
C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

3. Go to the Wacom tablet properties and for Photoshop under Mapping  uncheck "Use Windows Ink"

That is it - all should now work well

Dave

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Community Beginner ,
Apr 11, 2018

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What if you are using a Surface tablet?

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Community Beginner ,
Apr 11, 2018

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I'm completely new to Windows.

How do I go on about doing the whole "C: > Users > Username >..."?

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Community Beginner ,
Apr 12, 2018

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"

I'm completely new to Windows.

How do I go on about doing the whole "C: > Users > Username >..."?

"

Username in this case is a placeholder, you should replace it with your windows username. Also I think the folders are hidden by default, so you might want to check your folder settings in windows

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Most Valuable Participant ,
Apr 12, 2018

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Hi

You need to look in this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings

Also you'll need to go to File Explorer > View and enable this option "Hidden items

hiddenfiles.jpg

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New Here ,
Apr 12, 2018

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I can only get as far as...Users/username/Appdata/Roaming  then my only two choices are Media Center Programs or Microsoft.  I tried both of those and neither one leads me to Adobe Photoshop.  Any suggestions???

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Most Valuable Participant ,
Apr 12, 2018

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Hi

Can you post a screenshot, you should be seeing something like this, have you enable "Hidden items" as I mentioned above

location.jpg

If you're not seeing the Photoshop folder there's something wrong with the install

Can you post your Photoshop system info, go to Help > System Info and copy and paste the info in this thread

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New Here ,
Apr 13, 2018

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Oh man I just made a strange discovery about my computer thanks to this. I have a Surface Pro and I was going into the C drive and discovered my c drive is kinda screwy. So after going into users and to appData there is no Roaming. Is my computer screwed up and do I have to set it to factory reset?

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Community Beginner ,
Apr 12, 2018

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For me this solution sadly disables pressure sensitivity 😕

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New Here ,
Apr 12, 2018

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Super Thanks man! I'm almost crack my head open this night, you saved me a good portion of living brain cells

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New Here ,
Apr 12, 2018

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You solved my issue, thanks !

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New Here ,
Apr 12, 2018

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Brillinat!  This worked for me even when uninstalling the security update failed.  Thank you, sir!

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New Here ,
Apr 12, 2018

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(How ironic that I misspelled "brilliant"!)

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Community Beginner ,
Apr 12, 2018

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Yeeeeeeeeeessss!!! Thank you, Dave! You've really helped me! Moreover, you've saved me, and not only me!

As you had advised, I created that text file, put it into the PS settings folder, unchecked the W-Ink and tada-a-am - it works!

I almost got crazy. I updated PS, I reinstalled PS, I updated, reversed and updated again the Wacom drivers, I danced around my computer like a shaman with jungle drum, but nothing. You are my Savior!

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Explorer ,
Apr 13, 2018

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had this issue yesterday with both my huion tablets, sadly thought it was an issue with windows ink and decided to reformat my pc.  Found the notepad fix from another thread when it still occurred, can Adobe push this problem through to Microsoft please?  Feels like I'm getting nothing but issues at the moment from both adobe and Microsoft updates.

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Explorer ,
Apr 13, 2018

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also, could anyone explain the difference between the two methods of using notepad file v uninstalling the update?  Will the notepad fix possibly cause issues elsewhere - any benefits lost by bypassing windows ink in favour of wintab?

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Most Valuable Participant ,
Apr 13, 2018

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Hi

You are not addressing Adobe here but you can post a comment on the Adobe Feedback Forum

Photoshop Family Customer Community

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Adobe Community Professional ,
Apr 13, 2018

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Hi

The text file fix (PSUserConfig) only changes Photoshop. It tells Photoshop to use the WinTab APIs for pen pressure/tilt etc.

So disabling Windows Ink in the tablet driver stops the canvas issue, the text file then restores the use of pen pressure.

The advantage of that method is that It allows you to keep the Windows update.

Dave

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Most Valuable Participant ,
Apr 13, 2018

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Hi

There's another fix supplied by the people that broke it namely Microsoft, it involves added a registry key

More info

https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10 /

You need to add the following in an elevated command prompt and then hit return

reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f

pastedImage_0.png

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Explorer ,
Apr 13, 2018

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wow, that's pretty crazy - 27 days ago - so presume this issue was present on insider builds and Microsoft decided to deploy it anyway!  Thanks for posting that, think I'll stick with the notepad method for now as I dont trust changing the registry to not cause other problems down the line.

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Community Beginner ,
Apr 13, 2018

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With 'notepad's method' we just forbid Windows to interfere with Wacom (or another) tablet. Moreover, this approach solves ALL troubles with a stylus.  I had some troubles with my tablet besides of topic's one. For instance, trembling of the cursor in the liquify filter, inaccuracies, lags etc. Now I understand it's all a Windows's merit. Thus, we remove Windows from this scheme with 'UseSystemStylus 0'. Brilliant!

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New Here ,
Apr 15, 2018

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Thank you so much! It worked on my surface studio! OwO

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New Here ,
Apr 13, 2018

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Thank you for providing a solution davescm! I wanted to note that in step #3 to uncheck "Use Windows Ink"  I had to go to "Calibrate" not "Mapping". I don't actually see a mapping tab. Just wanted to clarify for those who might be confused looking for "Mapping".

Thx!

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Adobe Community Professional ,
Apr 13, 2018

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Hi

It is mapping for Intuos and Calibrate for Cintiq.

Dave

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New Here ,
Apr 13, 2018

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Thank You. This happened to me yesterday. I just unticked Use Windows Ink under Wacom settings and this worked but lost the pressure on the pen tablet. Followed the notepad method and seems to have restored it

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New Here ,
Apr 13, 2018

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thanks a lot.

It helped. Damn windows updates making life unbearable.

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New Here ,
Apr 15, 2018

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Thank you so much. You saved my day!

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New Here ,
Apr 15, 2018

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Thank you so very much. Was designing a logo, starting this morning. Was trying to zoom in and out, but kept scrolling left-right up-down instead. Every thing works like normal now!

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New Here ,
Apr 17, 2018

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Hi Dave.
Thanks for supplying the fix, unfortunately I didn't manage to apply it.

I created and placed the text file but I can't for the life of me find the "mapping" option. I'm using an Intuos Pro ba the way.

Maybe I'm unaple to find it due to my system being in german, or maybe I'm completely wrong place anyway? I'm lost.

Anyone got advice for me?
Thanks!


is this the right menu?

wacom_tableteinstellungen.PNG

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Adobe Community Professional ,
Apr 17, 2018

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Hi

Different language version but this should help:

Dave

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New Here ,
Apr 17, 2018

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Perfect! As I suspected, the menu and options terms are completely unrelated in german. But with your screenshot I found it, thanks a ton!
This has fixed the scrolling. Now I'm working on regaining pen pressure (which, despite double and tripple checking and copying out segments of your post to avoid typos, won't work.)

Well at least I'm half way there. Hopefully I'll figure something out.

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New Here ,
Apr 18, 2018

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ISSUE RESOLVED!
Ok so, after having found and unchecked the windows ink (which, for some reason is called "Freihand" in german), which left me with
NO PRESSURE SENSITIVITY
I wasted time on some more meddling, restarting PS, rebooting, etc.

Then I made the following changes, one of which or all together must have resolved the issues:


1.) I created a completely new txt file, named and typed in the content by hand (instead of copying it out from Daves post) and after the 0 (last symbol) simply added a paragraph

2.) I went into the wacom desktop center and reset settings. This caused my tablet to start lagging terribly in addition to continued lack of pressure sensitivity.

3.) I rebooted one final time et voilà: PEN PRESSURE RESTORED!


BIG thanks to you Dave, also thanksto my insistent boyfriend for pushing me to go on fixing, when I was already overly frustrated.
Please let us know if this was any help, so others can skip the frustration.


cheers!

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New Here ,
Apr 17, 2018

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Thanks very much for solving this one Dave. It was driving me crazy!

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New Here ,
Apr 23, 2018

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Hi I pay a subscription fee with Adobe, and when i tried these steps and went into my user folder, i noticed that my photoshop file was dated as photoshop  CC 2015....not 2018. I don't understand why it's called that. Do I need to do some kind of update? I'm scared to do this process without asking about this.

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New Here ,
May 01, 2018

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Thank you!

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New Here ,
Apr 11, 2018

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Was facing the same problem. Searched online forums for hours and then stumbled upon this. Uninstalling the windows update worked for me. Also I went a step ahead  and disabled the windows update from services menu, so that it doesn't auto update again.

Thank you guys.

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Adobe Community Professional ,
Apr 11, 2018

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I would recommend going for the solution I posted with the PSUserConfig file. That way it will work without losing the benefits of the Windows update. (All it does is forces Photoshop to use Wintab rather than Windows Ink).

Dave

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New Here ,
Apr 11, 2018

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Thanks Dave. This seems to be working.
When I initially checked this thread your comment was not here so I did my best to disable updates but I guess your solution is a better one.

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New Here ,
Apr 12, 2018

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Dave, thank you for your solution. Worked like a charm!

@wolfgangt13526643 Did you restart Photoshop? Sensitivity didn't work for me at first, but after restarting I got it to work.

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New Here ,
Apr 15, 2018

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I tried this update, Dave and I lose pen pressure.  I typed it in exactly as you have it and also tried adding my username where it says username.  Niether worked.  I am currently trying to unistall and will let you know if that does not help.

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Adobe Community Professional ,
Apr 16, 2018

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Samantha - unchecking windows ink resolves the canvas issue. The PSUserConfig.txt file restores pen pressure and tilt.

Note the content must be exactly as posted  and the file needs to be named PSUserConfig.txt and located as posted. (Make sure you allow notepad to add the .txt extension or you will end up with a file named PSUserConfig.txt.txt which will not work)

Dave

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New Here ,
Apr 20, 2018

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I dont seem to have appdata in my user file. Really need this fixed.

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Adobe Community Professional ,
Apr 21, 2018

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Hi

To see Appdata you need to check 'show hidden items' in file explorer

Dave

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Community Beginner ,
Apr 13, 2018

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If anyone is still losing pen pressure after this I made a simple mistake when following the notepad fix. I renamed the file as "PSUserConfig.txt" the problem was the ".txt" part. When its saved as a wordpad file the ".txt" is automatic, so technically my file was named "PSUserVonfig.txt.txt" Anyways just in case this happens to anyone else try to delete the ".txt" part at the end.

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New Here ,
Apr 13, 2018

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For some reason, the solutions given here just aren't working for me. None of them. I'm seriously worried about this, because I have to be able to draw. If anyone could help me out, I'd deeply appreciate it. Thank you in advance.

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