Hi everyone! I draw frequently on my Surface Pro 4 using both a Bamboo Ink and Wacom intuos, and have run into an issue where when drawing, vertical motions with a tablet pen result in scrolling up and down instead of drawing. There's no visible on-screen cursor (no hand icon) and it only happens with photoshop- no issues with paint or SAI or any other drawing program. This occurred after updating my Surface this morning, and it was working with no issue immediately prior to updating. I've tried reinstalling drivers for both the Ink and Intuos, deleting Photoshop and reinstalling from scratch, restarting and updating my computer, all to no avail. Any possible solutions to this issue?
It just happened to me.
I believe it's because of the last windows update.
Go to: Control Panel>Programs>Programs and Features>Installed Updates. Look for the recent ones;
For me there were 3, I uninstalled 2 of them, the third one is 'uninstallable'.
I didn't have much time to test it, but I think the problem is solved.
Ahh, thank you! I uninstalled the security update for windows and it seems to be in working condition now.
How long did it take to uninstall the update? When I click uninstall it just sits there unresponsive and I can't click anything. Should I just hold my breath?
Hm.. it didn't take very long! Just a couple of minutes and then it'll tell you to restart the system. Perhaps you have some things opened that could possibly be slowing down your computer?
Thank you, I was losing my mind until I tried this!
The latest windows update (KB4093112) has caused an issue with the Wacom tablet and Photoshop.
You can either - undo the update
Do the following:
1. Use notepad to create a text file and type in :
2. Save the file as PSUserConfig.txt in the following location
C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings
3. Go to the Wacom tablet properties and for Photoshop under Mapping uncheck "Use Windows Ink"
That is it - all should now work well
What if you are using a Surface tablet?
I'm completely new to Windows.
How do I go on about doing the whole "C: > Users > Username >..."?
I'm completely new to Windows.
How do I go on about doing the whole "C: > Users > Username >..."?
Username in this case is a placeholder, you should replace it with your windows username. Also I think the folders are hidden by default, so you might want to check your folder settings in windows
You need to look in this location
C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings
Also you'll need to go to File Explorer > View and enable this option "Hidden items
I can only get as far as...Users/username/Appdata/Roaming then my only two choices are Media Center Programs or Microsoft. I tried both of those and neither one leads me to Adobe Photoshop. Any suggestions???
Can you post a screenshot, you should be seeing something like this, have you enable "Hidden items" as I mentioned above
If you're not seeing the Photoshop folder there's something wrong with the install
Can you post your Photoshop system info, go to Help > System Info and copy and paste the info in this thread
Oh man I just made a strange discovery about my computer thanks to this. I have a Surface Pro and I was going into the C drive and discovered my c drive is kinda screwy. So after going into users and to appData there is no Roaming. Is my computer screwed up and do I have to set it to factory reset?
For me this solution sadly disables pressure sensitivity 😕
Super Thanks man! I'm almost crack my head open this night, you saved me a good portion of living brain cells
Brillinat! This worked for me even when uninstalling the security update failed. Thank you, sir!
(How ironic that I misspelled "brilliant"!)
Yeeeeeeeeeessss!!! Thank you, Dave! You've really helped me! Moreover, you've saved me, and not only me!
As you had advised, I created that text file, put it into the PS settings folder, unchecked the W-Ink and tada-a-am - it works!
I almost got crazy. I updated PS, I reinstalled PS, I updated, reversed and updated again the Wacom drivers, I danced around my computer like a shaman with jungle drum, but nothing. You are my Savior!
had this issue yesterday with both my huion tablets, sadly thought it was an issue with windows ink and decided to reformat my pc. Found the notepad fix from another thread when it still occurred, can Adobe push this problem through to Microsoft please? Feels like I'm getting nothing but issues at the moment from both adobe and Microsoft updates.
also, could anyone explain the difference between the two methods of using notepad file v uninstalling the update? Will the notepad fix possibly cause issues elsewhere - any benefits lost by bypassing windows ink in favour of wintab?
The text file fix (PSUserConfig) only changes Photoshop. It tells Photoshop to use the WinTab APIs for pen pressure/tilt etc.
So disabling Windows Ink in the tablet driver stops the canvas issue, the text file then restores the use of pen pressure.
The advantage of that method is that It allows you to keep the Windows update.
There's another fix supplied by the people that broke it namely Microsoft, it involves added a registry key
You need to add the following in an elevated command prompt and then hit return
reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f
wow, that's pretty crazy - 27 days ago - so presume this issue was present on insider builds and Microsoft decided to deploy it anyway! Thanks for posting that, think I'll stick with the notepad method for now as I dont trust changing the registry to not cause other problems down the line.
With 'notepad's method' we just forbid Windows to interfere with Wacom (or another) tablet. Moreover, this approach solves ALL troubles with a stylus. I had some troubles with my tablet besides of topic's one. For instance, trembling of the cursor in the liquify filter, inaccuracies, lags etc. Now I understand it's all a Windows's merit. Thus, we remove Windows from this scheme with 'UseSystemStylus 0'. Brilliant!
Thank you so much! It worked on my surface studio! OwO
Thank you for providing a solution davescm! I wanted to note that in step #3 to uncheck "Use Windows Ink" I had to go to "Calibrate" not "Mapping". I don't actually see a mapping tab. Just wanted to clarify for those who might be confused looking for "Mapping".
It is mapping for Intuos and Calibrate for Cintiq.
Thank You. This happened to me yesterday. I just unticked Use Windows Ink under Wacom settings and this worked but lost the pressure on the pen tablet. Followed the notepad method and seems to have restored it
thanks a lot.
It helped. Damn windows updates making life unbearable.
Thank you so much. You saved my day!
Thank you so very much. Was designing a logo, starting this morning. Was trying to zoom in and out, but kept scrolling left-right up-down instead. Every thing works like normal now!
Thanks for supplying the fix, unfortunately I didn't manage to apply it.
I created and placed the text file but I can't for the life of me find the "mapping" option. I'm using an Intuos Pro ba the way.
Maybe I'm unaple to find it due to my system being in german, or maybe I'm completely wrong place anyway? I'm lost.
Anyone got advice for me?
is this the right menu?
Different language version but this should help:
Perfect! As I suspected, the menu and options terms are completely unrelated in german. But with your screenshot I found it, thanks a ton!
This has fixed the scrolling. Now I'm working on regaining pen pressure (which, despite double and tripple checking and copying out segments of your post to avoid typos, won't work.)
Well at least I'm half way there. Hopefully I'll figure something out.
Ok so, after having found and unchecked the windows ink (which, for some reason is called "Freihand" in german), which left me with
NO PRESSURE SENSITIVITY
I wasted time on some more meddling, restarting PS, rebooting, etc.
Then I made the following changes, one of which or all together must have resolved the issues:
1.) I created a completely new txt file, named and typed in the content by hand (instead of copying it out from Daves post) and after the 0 (last symbol) simply added a paragraph
2.) I went into the wacom desktop center and reset settings. This caused my tablet to start lagging terribly in addition to continued lack of pressure sensitivity.
3.) I rebooted one final time et voilà: PEN PRESSURE RESTORED!
BIG thanks to you Dave, also thanksto my insistent boyfriend for pushing me to go on fixing, when I was already overly frustrated.
Please let us know if this was any help, so others can skip the frustration.
Thanks very much for solving this one Dave. It was driving me crazy!
Hi I pay a subscription fee with Adobe, and when i tried these steps and went into my user folder, i noticed that my photoshop file was dated as photoshop CC 2015....not 2018. I don't understand why it's called that. Do I need to do some kind of update? I'm scared to do this process without asking about this.
Was facing the same problem. Searched online forums for hours and then stumbled upon this. Uninstalling the windows update worked for me. Also I went a step ahead and disabled the windows update from services menu, so that it doesn't auto update again.
Thank you guys.
I would recommend going for the solution I posted with the PSUserConfig file. That way it will work without losing the benefits of the Windows update. (All it does is forces Photoshop to use Wintab rather than Windows Ink).
Thanks Dave. This seems to be working.
When I initially checked this thread your comment was not here so I did my best to disable updates but I guess your solution is a better one.
Dave, thank you for your solution. Worked like a charm!
@wolfgangt13526643 Did you restart Photoshop? Sensitivity didn't work for me at first, but after restarting I got it to work.
I tried this update, Dave and I lose pen pressure. I typed it in exactly as you have it and also tried adding my username where it says username. Niether worked. I am currently trying to unistall and will let you know if that does not help.
Samantha - unchecking windows ink resolves the canvas issue. The PSUserConfig.txt file restores pen pressure and tilt.
Note the content must be exactly as posted and the file needs to be named PSUserConfig.txt and located as posted. (Make sure you allow notepad to add the .txt extension or you will end up with a file named PSUserConfig.txt.txt which will not work)
I dont seem to have appdata in my user file. Really need this fixed.
To see Appdata you need to check 'show hidden items' in file explorer
If anyone is still losing pen pressure after this I made a simple mistake when following the notepad fix. I renamed the file as "PSUserConfig.txt" the problem was the ".txt" part. When its saved as a wordpad file the ".txt" is automatic, so technically my file was named "PSUserVonfig.txt.txt" Anyways just in case this happens to anyone else try to delete the ".txt" part at the end.
For some reason, the solutions given here just aren't working for me. None of them. I'm seriously worried about this, because I have to be able to draw. If anyone could help me out, I'd deeply appreciate it. Thank you in advance.