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scrubby zoom and render video doesn't work

New Here ,
Aug 05, 2020

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scrubby zoom is greyed out and render video just shows the loading wheel on the cursor. when I looked at the peformance setting Detected graphics processor is blank.

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scrubby zoom and render video doesn't work

New Here ,
Aug 05, 2020

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scrubby zoom is greyed out and render video just shows the loading wheel on the cursor. when I looked at the peformance setting Detected graphics processor is blank.

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Problem or error

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58

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Adobe Community Professional ,
Aug 05, 2020

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Hi

What version of Photoshop do you have, there are issues with version 21.2 and 21.2.1 not detecting some older GPU's, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

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New Here ,
Aug 05, 2020

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Oh i updated it yeseterday to the latest version and I rolled it back one update a few minutes ago. So if I roll it back one more should it work then?

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New Here ,
Aug 05, 2020

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Adobe Photoshop Version: 21.1.3 20200508.r.190 2020/05/08: 73760933ad5 x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.959
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2592 MHz
Built-in memory: 16111 MB
Free memory: 10317 MB
Memory available to Photoshop: 14739 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.26.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.51.3
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:

Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="GeForce GTX 1650"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="451.67"
clgpu[0].CLBandwidth=9.54422e+10
clgpu[0].CLCompute=1324.12
License Type: Subscription
Serial number: 91190362867778740048
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\lukeg\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 459.3G, 148.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/04/10-01:10:52 79.619068 79.619068
AdbePM.dll PatchMatch 2020/02/28:23:19:27 1.617906 1.617906
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/04/06-10:07:07 79.368699 79.368699
AdobePIP.dll Adobe Product Improvement Program 8.1.0.43.49128
AdobeSVGAGM.dll AdobeSVGAGM 79.617294 79.617294
AdobeXMP.dll Adobe XMP Core 2020/02/13-01:07:22 79.164360 79.164360
AdobeXMPFiles.dll Adobe XMP Files 2020/02/13-01:07:22 79.164360 79.164360
AdobeXMPScript.dll Adobe XMP Script 2020/02/13-01:07:22 79.164360 79.164360
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/04/10-01:10:52 79.619068 79.619068
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AIDE.dll AIDE 2020/04/15-01:11:16 79.619251 79.619251
ARE.dll ARE 2020/04/10-01:10:52 79.619068 79.619068
AXE8SharedExpat.dll AXE8SharedExpat 2020/02/10-01:08:14 79.617265 79.617265
AXEDOMCore.dll AXEDOMCore 2020/02/10-01:08:14 79.617265 79.617265
Bib.dll BIB 2020/04/10-01:10:52 79.619068 79.619068
BIBUtils.dll BIBUtils 2020/04/10-01:10:52 79.619068 79.619068
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/04/23-01:10:47 79.619589 79.619589
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2020/03/31-01:07:27 79.274719 79.274719
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.43.49128
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/04/04-01:09:16 79.618888 79.618888
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.1
Plugin.dll Adobe Photoshop 2020 21.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.146
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.617294 79.617294
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.4.2.14


Required plug-ins:

Accented Edges 21.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.1 - from the file “Filter Gallery.8bf”
Average 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Average.8bf”
Bas Relief 21.1 - from the file “Filter Gallery.8bf”
BMP 21.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.1 - from the file “Filter Gallery.8bf”
Charcoal 21.1 - from the file “Filter Gallery.8bf”
Chrome 21.1 - from the file “Filter Gallery.8bf”
Cineon 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Cineon.8bi”
Clouds 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Clouds.8bf”
Color Halftone 21.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.1 - from the file “Filter Gallery.8bf”
Conté Crayon 21.1 - from the file “Filter Gallery.8bf”
Craquelure 21.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.1 - from the file “Filter Gallery.8bf”
Crystallize 21.1 - from the file “Standard MultiPlugin.8bf”
Cutout 21.1 - from the file “Filter Gallery.8bf”
Dark Strokes 21.1 - from the file “Filter Gallery.8bf”
De-Interlace 21.1 - from the file “Standard MultiPlugin.8bf”
Dicom 21.1 - from the file “Dicom.8bi”
Difference Clouds 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Clouds.8bf”
Diffuse Glow 21.1 - from the file “Filter Gallery.8bf”
Displace 21.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “EazelAcquire.8ba”
Entropy 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Export Color Lookup Tables 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Export3DLUT.8be”
Extrude 21.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “FastCore.8bx”
Fibers 21.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.1 - from the file “Filter Gallery.8bf”
Filter Gallery 21.1 - from the file “Filter Gallery.8bf”
Fresco 21.1 - from the file “Filter Gallery.8bf”
Glass 21.1 - from the file “Filter Gallery.8bf”
Glowing Edges 21.1 - from the file “Filter Gallery.8bf”
Grain 21.1 - from the file “Filter Gallery.8bf”
Graphic Pen 21.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.1 - from the file “Standard MultiPlugin.8bf”
IGES 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “U3D.8bi”
Ink Outlines 21.1 - from the file “Filter Gallery.8bf”
JPEG 2000 21.1 - from the file “JPEG2000.8bi”
Kurtosis 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Lens Blur 21.1 - from the file “Lens Blur.8bf”
Lens Correction 21.1 - from the file “Lens Correction.8bf”
Lens Flare 21.1 - from the file “Standard MultiPlugin.8bf”
Liquify 21.1 - from the file “Liquify.8bf”
Matlab Operation 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “ChannelPort.8bf”
Maximum 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Mean 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Measurement Core 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “MeasurementCore.8me”
Median 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Mezzotint 21.1 - from the file “Standard MultiPlugin.8bf”
Minimum 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
MMXCore Routines 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “MMXCore.8bx”
Mosaic Tiles 21.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.1 - from the file “Filter Gallery.8bf”
Note Paper 21.1 - from the file “Filter Gallery.8bf”
NTSC Colors 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.1 - from the file “Filter Gallery.8bf”
OpenEXR 21.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.1 - from the file “Filter Gallery.8bf”
Palette Knife 21.1 - from the file “Filter Gallery.8bf”
Patchwork 21.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.1 - from the file “Standard MultiPlugin.8bf”
PCX 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “PCX.8bi”
Photocopy 21.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “ChannelPort.8bf”
Pinch 21.1 - from the file “Standard MultiPlugin.8bf”
Pixar 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Pixar.8bi”
Plaster 21.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.1 - from the file “Filter Gallery.8bf”
Pointillize 21.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “PBM.8bi”
Poster Edges 21.1 - from the file “Filter Gallery.8bf”
PRC 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “U3D.8bi”
Radial Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Radiance 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Radiance.8bi”
Range 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Render Color Lookup Grid 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Export3DLUT.8be”
Reticulation 21.1 - from the file “Filter Gallery.8bf”
Ripple 21.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.1 - from the file “Filter Gallery.8bf”
Save for Web 21.1 - from the file “Save for Web.8be”
ScriptingSupport 21.1 - from the file “ScriptingSupport.8li”
Shake Reduction 21.1 - from the file “Shake Reduction.8bf”
Shear 21.1 - from the file “Standard MultiPlugin.8bf”
Skewness 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Smart Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.1 - from the file “Filter Gallery.8bf”
Solarize 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Solarize.8bf”
Spaces 21.1 - from the file “Spaces.8li”
Spatter 21.1 - from the file “Filter Gallery.8bf”
Spherize 21.1 - from the file “Standard MultiPlugin.8bf”
Sponge 21.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.1 - from the file “Filter Gallery.8bf”
Stained Glass 21.1 - from the file “Filter Gallery.8bf”
Stamp 21.1 - from the file “Filter Gallery.8bf”
Standard Deviation 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Sumi-e 21.1 - from the file “Filter Gallery.8bf”
Summation 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Targa 21.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.1 - from the file “Filter Gallery.8bf”
Tiles 21.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.1 - from the file “Filter Gallery.8bf”
Twirl 21.1 - from the file “Standard MultiPlugin.8bf”
U3D 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “U3D.8bi”
Underpainting 21.1 - from the file “Filter Gallery.8bf”
Vanishing Point 21.1 - from the file “VanishingPoint.8bf”
Variance 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”
Water Paper 21.1 - from the file “Filter Gallery.8bf”
Watercolor 21.1 - from the file “Filter Gallery.8bf”
Wave 21.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “WIASupport.8li”
Wind 21.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “WBMP.8bi”
ZigZag 21.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.4.2.5 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.4.2\"
CDO: 1.64.3
CmdN: 1.3.4
CDP: 1.91.4
com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
New Document 3.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.2.0\fnft.html?v=3.2.0.18”
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\purchaseTypekit.html”
Home 2.12.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.12.1\index.html?v=2.12.1.2”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Adobe Community Professional ,
Aug 05, 2020

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If should work with version 21.1.3 which is what you have, is it working with that version

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New Here ,
Aug 05, 2020

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just rolled it back then still not working

 

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Adobe Community Professional ,
Aug 05, 2020

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Try reinstalling your GPU driver from here

https://www.nvidia.com/Download/driverResults.aspx/162471/en-us

When your doing the re-install you should see an option called custom install, select that and then select perform clean install

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New Here ,
Aug 05, 2020

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reintalled the gpu driver still the same problems

 

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New Here ,
Aug 05, 2020

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working now thanks for the help 🙂

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