Scrubby zoom initial freezing - Windows 10

New Here ,
Feb 01, 2021 Feb 01, 2021

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Hello there,
I haven't been able to find a solution for this and I've searched around quite a bit. I just got a new pc, and its EXTREMELY capable, so I don't think the following problem is hardware-based. This error also occurs when using tiny files.

So the problem is that when I use the zoom tool and attempt to scrubby zoom, the program seems to freeze for about 0.5 seconds then snaps to zooming in on the canvas (based on how far i drag my mouse/pen during the freeze). AFTER this initial freeze, it performs perfectly and smoothly until I let go and try to scrubby zoom again. Freezes again for a moment, every time, without fail.

I know 0.5 seconds doesn't seem like a lot but it really messed up my workflow and would be overjoyed if I can solve this.

PC specs:

Windows 10
3080 Nvidia GPU

9-10900K CPU

32 Gb RAM

Huioin gt-220 tablet

 

{Thread title edited by Moderator}

TOPICS
Bug, Crash or freeze, Performance, Windows

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correct answers 1 Correct Answer

New Here , Feb 06, 2021 Feb 06, 2021
FIXEDI uninstalled the current version and installed an older version instead (21.4).And it works like a dream now... I guess something went wrong in a recent update?

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Hi there,

Welcome to the community.

Sorry to hear about Photoshop freezing. Could you try some optimization steps mentioned here and let us know how it goes? https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html


Also, you may try resetting the preferences of Photoshop and see if that helps: 

https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

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New Here ,
Feb 06, 2021 Feb 06, 2021

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FIXED

I uninstalled the current version and installed an older version instead (21.4).

And it works like a dream now... I guess something went wrong in a recent update?

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