Scrubby zoom not working

[FranticPhotos]

Hi, I'm using the latest version of CC on my iMac and scrubby zoom has stopped working.  I've read posts about this OpenGL thing but I don't have any option anywhere to either switch it on or off. I'm no tech wizard so forgive me if this is something simple that I'm missing. I desperately need this zoom to work. Thanks in advance.

[TanujSandal]

Hi FranticPhotos,

Please go to the Preferences of Photoshop , Click on Edit>Preferences.

In there go to the Performance Tab, once there please click on Show Advanced Settings under " Use Graphics Processor".

There you will find the option for " Open GL"

Also please check the following article , if you are on the latest version of MAC : Photoshop and El Capitan | Mac OS 10.11

Regards,

Tanuj

[FranticPhotos]

Thanks for the help

[TanujSandal]

You are Welcome, Glad to help.

[DavidMatos]

Thx Tanuj, the plugin solved the issue.

[TanujSandal]

You are Welcome,

[angelitac47541330]

Hi Tanuj,

I just downloaded the new PS CC 2017 as well and neither my scrubby zoom or rotate page is working.  I tried to reset preferences and turned on open gl etc... but nothing works so far.  I also updated my driver for my GPU ( nvdia gforce GT 610 ) .  Here are my system specs,

Intel i3 3240 @ 3.4GHZ

8 GB RAM

64 bit operating system

If you have any ideas that would be great. 

Thanks!

[miken85463333]

Hi everybody, my scrubby zoom has failed numerous times. It's intermittent -- while I'm working on a file, scrubby will magically start working and then magically stop. Replacing prefs file sometimes works but today neither that nor relaunch nor reboot has any effect.

I believe it might happen more often in larger files (current one is 180MB) but I haven't kept meticulous track of that.

I've also tried turning it on and off in Illustrator prefs, and I've tried creating a new file before opening the 180MB one. Scrubby works in the new file but when I open the big one, no got. I'm doing stuff that requires constant zooming in and out, and this SNAFU is really messing up my productivity. Any suggestions?

2016 iMac, AMD Radeon R9 M395 2048 MB, 32GB RAM, OS 10.11.6

[descender]

miken85463333  wrote

Hi everybody, my scrubby zoom has failed numerous times. It's intermittent -- while I'm working on a file, scrubby will magically start working and then magically stop. Replacing prefs file sometimes works but today neither that nor relaunch nor reboot has any effect.

I believe it might happen more often in larger files (current one is 180MB) but I haven't kept meticulous track of that.

I've also tried turning it on and off in Illustrator prefs, and I've tried creating a new file before opening the 180MB one. Scrubby works in the new file but when I open the big one, no got. I'm doing stuff that requires constant zooming in and out, and this SNAFU is really messing up my productivity. Any suggestions?

2016 iMac, AMD Radeon R9 M395 2048 MB, 32GB RAM, OS 10.11.6

You could try updating or rolling back the driver for your graphics card or even convincing your MacOS to remove and reinstall the graphics. I suspect Adobe may be having difficulty detecting your card's identity or its capabilities, and it may therefore disable the graphics acceleration abilities of the card, which definitely will disable scrubby zoom if it occurs.

I don't have quite the same degree of the problem, what I get is that from session to session, at unpredictable times, for a given time that I start Photoshop the graphics processor (maybe one in 30 times) will suddenly be disabled for no clear reason, then I just turn the acceleration back on in Prefs and restart the program and then it works properly again. I am sorry to hear that yours seems to be going in and out of proper operation multiple times even within a single PS session and I wish you the best of luck. Just try changing what you have not changed before, such as the suggestion in my first paragraph above.

[Dhiego245385063ob4]

it didn´t worked for me. An de "R" button stoped as well. Can you help me?

[War Unicorn]

Photoshop > Preferences > Performance on the menu bar. See if your GPU is selected for Graphics Processor Settings in the upper right.

[jbm007 · Accepted solution]

If it is , try clearing your preferences.

[FranticPhotos]

Clearing preferences worked a treat, thank you so much for the help! Life saver

[Haris5FBD]

I have no graphic card in my laptop so please tell me how the enable options scruby zoom ...

So please guys tell me

My laptop dell core i5 2nd generation........ How to the enable scruby zoom option in my laptop

[PeculiumPhotography]

Thanks for this, just had the same problem.

Turning on the 'Open GL' did the trick.

Just a note, you need to restart Photoshop for the changes to work

[descender]

PeculiumPhotography  wrote

Thanks for this, just had the same problem.

Turning on the 'Open GL' did the trick.

Just a note, you need to restart Photoshop for the changes to work

Also for anyone viewing this in 2018 and beyond, it is now Open CL instead, at least on nVidia graphics cards.

[Haris5FBD]

I have no graphic card in my laptop so please tell me how the enable options scruby zoom ...

So please guys tell me

My laptop dell core i5 2nd generation........ How to the enable scruby zoom option in my laptop

[PECourtejoie]

Hi, @Haris5FBD thank you for giving some information, can you tell us if you tried to check "Deactivate native canvas" in Edit>Preferences>Technology Preview?

[brianc38217759]

Clearing preferences worked for me. Scrubby zoom had been intermittent. When it wouldn't work Photoshop would tell me there was an error with my graphics card. It's a GeForce 940M/PCIe/SSE2 card. But when checking on the status of the card the report says it's working properly. The opening downside to clearing preferences is all my recent open files list has been cleared. A bug lurks so I wouldn't be surprised to encounter this problem again.

[Lex98A5]

That didn't work for me but I found the answer on Youtube

https://www.youtube.com/watch?v=ovFMOIiu6uE

[Ivan Valerian]

Alright so I was experiencing a similar issue, I checked Edit > Preferences > Performance > GPU Performance and Animated Zoom. It drives me nuts that I searched everywhere for a solution but nothing works, they only ask us to make sure that GPU Performance and Animated Zoom is on and it is. 

Now here's the solution for me and it might be the problem for you as well, so I might as well share this with you. I was in REGULAR PREVIEW MODE and in this state, you can only zoom with the rectangle window thingy. What you want is GPU PREVIEW MODE which will bring back the scrubby zoom. Activate with CRTL+E.

[dessinium]

I just spend half the morning figuring this out because NOTHING worked. It just stopped letting me scrubby zoom randomly. 
If you have a drawing tablet monitor connected to your motherboard and not your GPU, it may not let you use scrubby zoom. You'll actually go in and plug your drawing monitor into your GPU directly. It wasn't even an issue for me for 6 days after I plugged in my drawing monitor. I literally went to get coffee and my zoom settings changed when the computer went to sleep.

[Cooper257984868vl6]

same issue here, i havent found a solution yet. 

[Dhiego245385063ob4]

It didn´t work for me... zoom and "R" button not working after the last update (08/25)

[27shutterclicks]

I updated Photoshop this morning to 23.5 on Windows 10 and I have the same issue - scrubby zoom and all hardware acceleration features (like smooth panning) not working, even though "Use graphics processor" is checked under Preferences > Performance and the graphics adapter is detected as AMD Radeon R9 200 Series.

I tried all recommended fixes like enabling/disabling graphics processor and restarting PS, resetting preferences files, loading PS without optional plugins. Nothing worked.

In the end, I just reverted back to 23.4.2 and scrubby zoom is back! So the problem is for sure with the 23.5 update that breaks the feature, possibly by no longer recognizing my graphics card as "capable" for graphics acceleration, all while not actually disabling graphics acceleration in Preferences. 

My graphics card, although old, is still capable of playing recent games, even though AMD no longer provides driver updates for it. I don't want to spend $1k on a new card only to get scrubby zoom to work in PS. Adobe please fix it.