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Scrubby zoom suddenly stoped working

New Here ,
Dec 19, 2017

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I have a problem with photoshop CC2018 (in CS6 version problem doesn't exist).

I'm working with product photography (about 100 photos per one catalog) and in random moment after some time scrubby zoom just stops working.

I see that it always stops working when I'm using pen tool and zooming by CTRL+space+drag, I don't know if it's a rule.

Maybe there is a mysterious key shortcut that disables animated zoom, I don't know. After restart program problem is solved. After create new/open recent document problem is solved too (but only on this new opened tab)

System info and screens:

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

Number of Launches: 37

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2898 MHz

Built-in memory: 16326 MB

Memory available to Photoshop: 14385 MB

Memory used by Photoshop: 69 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Display: 1

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GTX 1050"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLDriverVersion="23.21.13.8813"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1050/PCIe/SSE2"

preferences3.jpgpreferences2.jpgpreferences.jpg

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Scrubby zoom suddenly stoped working

New Here ,
Dec 19, 2017

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I have a problem with photoshop CC2018 (in CS6 version problem doesn't exist).

I'm working with product photography (about 100 photos per one catalog) and in random moment after some time scrubby zoom just stops working.

I see that it always stops working when I'm using pen tool and zooming by CTRL+space+drag, I don't know if it's a rule.

Maybe there is a mysterious key shortcut that disables animated zoom, I don't know. After restart program problem is solved. After create new/open recent document problem is solved too (but only on this new opened tab)

System info and screens:

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

Number of Launches: 37

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2898 MHz

Built-in memory: 16326 MB

Memory available to Photoshop: 14385 MB

Memory used by Photoshop: 69 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Display: 1

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GTX 1050"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLDriverVersion="23.21.13.8813"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1050/PCIe/SSE2"

preferences3.jpgpreferences2.jpgpreferences.jpg

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Adobe Community Professional ,
Dec 19, 2017

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Hi

Have you tried resetting PS preferences

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New Here ,
Dec 19, 2017

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Unfortunately after "reset preferences" nothing changed... I mean, I relunched photoshop and then there was no problem but after some time scrubby zoom greyed out. I forgot that scrubby zoom is not the only problem - in normal situation when I'm using pen tool, the path is blue but then scrubby zoom and path are grayed out.

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New Here ,
Aug 09, 2018

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Hi

So I'm experiencing the same issue here and would love to know if anyone has found a fix for this?

I can get scrubby zoom to work if I reset preferences as I leave PS, which is great. When I come back in and I can even load my preferences before opening an image and scrubby zoom works just great.

The problem however is that if I close that first image and then open a new image (or indeed the same one again) scrubby zoom stops working, and I need to go through the whole process again to get it working. As you can imagine, this is a bit of a pain.

Any possible longer term fix for this would be greatly appreciated

Thanks

Andy

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New Here ,
Jul 27, 2020

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Also having the same issue on both my computers, both on latest version of photoshop CC, cant find any solutions anywhere, getting anoying having to restart almost daily

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