Highlighted

Severe mouse lag when photoshop and any other CC app are open macOS

Community Beginner ,
Jun 11, 2020

Copy link to clipboard

Copied

Photoshop seems to be causing serious mouse lag when any other CC app is open. I am working on a late 2019 MacBook pro and all CC apps were recently reinstalled. Most recently I had Bridge and Photoshop open and the mouse hardly moves. I've seen several other posts with similar issues dating years back. Curious why this hasn't been corrected yet. Nevertheless, if anyone can help resolve this issue, it would be much appreciated.

 

{Thread renamed by moderator}

Topics

Bug, Mac, Problem or error

Views

181

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Severe mouse lag when photoshop and any other CC app are open macOS

Community Beginner ,
Jun 11, 2020

Copy link to clipboard

Copied

Photoshop seems to be causing serious mouse lag when any other CC app is open. I am working on a late 2019 MacBook pro and all CC apps were recently reinstalled. Most recently I had Bridge and Photoshop open and the mouse hardly moves. I've seen several other posts with similar issues dating years back. Curious why this hasn't been corrected yet. Nevertheless, if anyone can help resolve this issue, it would be much appreciated.

 

{Thread renamed by moderator}

Topics

Bug, Mac, Problem or error

Views

182

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 12, 2020

Copy link to clipboard

Copied

Hi there,

Sorry to hear about the mouse lag issue in Photoshop. Are you using a wireless mouse or a wired one?

Could you please let us know which exact version of Photoshop you're using? Also, which macOS version are you working on?

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps? https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html


Regards,
Sahil



Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 12, 2020

Copy link to clipboard

Copied

Photoshop 21.1.3

Wireless, Magic mouse, Not sure the exact model it's about 6 months old. 

MacOS 10.15.3

 

The problem seems to intermittnet. Sometimes it happens, sometimes it works just fine.  If I "hide" Photoshop, mouse movement returns to normal. (Same if I hide Bridge, Illustrator or InDesign.) So far this has only happened with Photoshop + 1. (1 being any other CC app).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 19, 2020

Copy link to clipboard

Copied

I'm not sure what exactly solved the issue. The mouse lag stopped before I recived the advice to deselect "Use Graphics Processor", which seemed like odd advice for Photoshop. Nevertheless, I deselected "User Graphics Proccessor". So far, so good. Hopefully the issues is solved for good, but as I mentioned before, it has been an intermittent problem. So, we'll see how it goes. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...