So the tale of woe continues on the advice of Adobe i uninstalled my mast collection

Jul 27, 2018

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And guess what yes it wont re install gets to disc two and then wont auto run HELP

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Correct answer by JJMack | Most Valuable Participant

Good Luck you may find it hard to get someone to help their human and will state CS3 is no longer supported.

However Adobe customer support is responsible to help with installation problems.   It a new download and not installing on you machine.    Before you call Download and run Adobe Cleaner if you have not done that then try installing again.  It when through the steps the last time you tried.

Use the Creative Cloud Cleaner Tool to solve installation problems

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Jul 29, 2018

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HI thaks for your help so i got a new serial number downloaded the 3 files and the exact same thing happens. The install completes but only installs the reader. what next?

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Adobe Community Professional ,
Jul 29, 2018

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You mean Acrobat? That’s typical depending on your collection. Acrobat was always a separate SN and installer CD from the rest of the package.

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Jul 29, 2018

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yes i mean acrobat it has never been a separate serial number as it is part of the Master collection which only had one licence number for all in the collection

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Jul 29, 2018

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it was also on the same cds as the rest and this time i tried from the doanloadable files

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Most Valuable Participant ,
Jul 30, 2018

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It sound like you downloaded just the Acrobat install anot the suite install.  I just had Photoshop CS3 and the download provide by Adobe worked for installing just Photoshop CS3.  If the download you did is the only one available to you and it only installs Acrobat you need Adobe Customer support help the get the Suite you had installer the does not require activation.

JJMack

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Jul 30, 2018

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Hi there were 3 lots of downloads for the suite which I downloaded and ran but ony acrobat installed?

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Most Valuable Participant ,
Jul 30, 2018

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All three download each install Acrobat only?   Are all three download the same size.  I would think that suit installer would be much larger than the Acrobat installer.   If there are three downloads for you I would expect one woud be an  unpacker and the other two be packaged installers that need to be unpacked and run.  One would install the Acrobat application the other would install the CS3 suite you had.

JJMack

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Jul 30, 2018

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first i donwloaded acresso_tool so the downloads could download; then downloaded ADBESTAMCS3_ESD1_WWE.7z, ADBESTAMCS3_ESD1_WWE.exe; STAMCS3_Cont_WWE.exe

unzipped them to desktop as insnip. then ran exe found in the master colletion. it asked me which components I wanted to install so i left all selected and ran install. If I had only donwloaded acrobat would it have given me the option to select all the software in the suite?Capture.JPG

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Most Valuable Participant ,
Jul 30, 2018

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The only detail I see the you downloaded are names if the download no sizes.

"ADBESTAMCS3_ESD1_WWE.7z"  is a package  it need to be unpacked with something like 7Zip or an extractor Adobe provides perhaps one the the two exe you posted.   It looks like you may have done that part you show two folders

Capture.JPG

Look inside these folders look for something that may be a installer perhaps a setup.exe that may in the folder root.

JJMack

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Jul 30, 2018

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Capture2.JPGhi here re the sizes yes i unzipped the zipped file and found the setup exe in the cs master suite folder root as per the instruction from adobe.

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Jul 30, 2018

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In Control Panel under 'programs and features' are the Adobe CS3 programs listed?

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Jul 30, 2018

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no because the install failed and only acrobat installed

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Jul 30, 2018

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ok I was wondering if it was just the shortcuts to the apps that did not get installed.

Well Acrobat Reader is definitely not a 3GB program and so you must have the CS3 suite. Let's try decompressing the .7z archive in a different way. Below is a link to the free de-archiver for .7z files. Download the 64 bit version for Windows and run it on the 3GB .7z file. Don't run the executable files from Adobe as they shouldn't be needed. The utility is incredibly easy to use and should expand that 3GB file you have into a folder. Now hopefully you will find a file inside the archive folder called setup.exe. Right click that file a select 'Run as Administrator' and the installer should start. If you know how it would be even better to run setup.exe in Windows 10 Safe Mode

https://www.7-zip.org/

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Jul 30, 2018

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i cant try anything at the moment as I am using a 7 day trial of photoshop cc to get holiday photos done and I would have to remove that to try anything else

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Jul 30, 2018

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I already used 7.zip

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Most Valuable Participant ,
Jul 30, 2018

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Capture2.JPG

The ADBESTAMCS3_ESD1_WWe.7z is over 3GB in size packed.    I think that would contain more than just Acrobat.   Please use 7-Zip on that .7z file. Make sure you know where it uppack too.  Then run Setup from the upnpackafe folder.  3GB of compress data its a lot od data.  I onle install Photoshop and Acrobat Readed not full Acrobat. All of Acrobat reader is 250MB.   Photoshop size varies.  My new Photoshop CS3 Download  is onlt 686MB unpacked.   Your download is 3GB....

JJMack

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Aug 07, 2018

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JJMack  and terris86415680

so i have followed your instructions

used 7zip to extract the files to  folder called Extracted files

opened the extracted files folder and in Adobe CS3 folder right clicked the setup exe

The install process asked for my license number which I inputted

It said it was installing disc 1 it ran for about 20 mins installing

then came up with the error message.

I have attached screen shots and snips so you can see what I didunzipped.JPGunzipped folder internals.JPGsetup.JPGfail.JPG

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Most Valuable Participant ,
Aug 07, 2018

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If the serial number you put is the new  serial number given to you when you download the new packaged creative suit 3 collection installer you need Adobe help.  All I had was Photoshop CS3 and I had no problem installing it.  However I have uninstalled it.  I use CS6 and CC 2014 these days And also test CC 2018.

JJMack

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Aug 07, 2018

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yes the serial number was the new one given when i downloaded the collection. Thanks for your help I would buy a new version but dont want topay monthly as dot use it often enough to warrant it thanks for your help. Over To Adobe for help

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Most Valuable Participant ,
Aug 07, 2018

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In my home I even pay for a Photography plane for my wife and these days she only uses  PS when she uses her Canon 1D MK IV. If you bring your lens its a heavy load when you are 70.  She is using her iPhone more the days and fine iPhone image lacking in pixel quality in Photoshop so doe not use PS on them. Its not that the 1d Mk IV has 2MP more pixels it is that Lens and sensor Pixels quality on the Canon is so much better.  I'm 77 my back is done....  PS is like Netflicks I can afford it I pay for it but use it little others in my home use it some too.  My Wife could use my machine but she like things the same way can't cope with change.  I change thing around and add new things always. She stays on some old Photoshop version that works for her and stays the same.

JJMack

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Aug 07, 2018

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Did you ever get round to using 'Safe Mode' ?

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

This mode uses only a subset of Windows 10 functions and sometimes can avoid problems with things like file and registry permissions.

I expected the new Adobe download to install just like one big file but it seems they have retained a lot of the DVD features, in which case can you see anywhere a file called 'AutoRun' or AutoStart something like that which would normally be on a CD/DVD. If you can try double clicking it!

Terri

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Aug 08, 2018

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No I havent tried safe mode that tonights challenge. thanks for your help

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Aug 08, 2018

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How do i contact adobe support

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Most Valuable Participant ,
Aug 08, 2018

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Good Luck you may find it hard to get someone to help their human and will state CS3 is no longer supported.

However Adobe customer support is responsible to help with installation problems.   It a new download and not installing on you machine.    Before you call Download and run Adobe Cleaner if you have not done that then try installing again.  It when through the steps the last time you tried.

Use the Creative Cloud Cleaner Tool to solve installation problems

JJMack

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Aug 09, 2018

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so i ran the cleaner and in searching for the log file i came across this still sitting on my pc. COuld this be the problem? that the install is linking to ole licence number? adobie license files.JPG

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Most Valuable Participant ,
Aug 10, 2018

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I have no idea of what the problem is on your machine.  Did you try to install after running Adobe cleaner?  If after running the cleaner the install works the cleaner fixed that problem.  If it fails contact Adobe like I wrote.

JJMack

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Aug 14, 2018

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oh happy day CS3 reinstalled and working.

  The adobe cleaner doesnt clean out all the files the support guy went into 8 different places to clear out the files and voila one happy bunny. Thanks to those of you who guided me through this process

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Most Valuable Participant ,
Aug 14, 2018

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Good to hear.

JJMack

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