Someone have problems with photoshop, it's crashing while I try to edit.

New Here ,
May 30, 2021 May 30, 2021

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I have to close like 30 time since yesterday, because the programe not response

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Crash or freeze

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Adobe Employee ,
May 30, 2021 May 30, 2021

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Hi there,

 

Sorry to hear that Photoshop is crashing when you try to edit images.

 

Which version of Photoshop are you using and on which OS? When exactly is Photoshop crashing? Does it crashes while using a specific tool or feature? We’d suggest that you submit the crash report: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

 

Please try deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and let us know if it helps?

 

To begin troubleshooting the issue, would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html and see if that helps?

 

Thanks,

Akash

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New Here ,
May 30, 2021 May 30, 2021

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I experienced the same issue. I try to update and it's fine now. You try to check for update or go to preference > performace. Check the GPU.

Form Dichvuphotoshop.com

Dịch vụ Photoshop - Dịch vụ chỉnh sửa hình ảnh trực tuyến tại Việt nam

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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That's great. Glad to know it worked. If you have any other query or need further assistance, feel free to get back to us anytime.

 

Thanks,

Akash

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