Sorry, Photoshop has encountered an error and needs to close. You will not be able to use Photoshop

[Lucia Leos]

I have tried all of the solutions mentioned (also doing this Use the Creative Cloud Cleaner Tool to solve installation problems ) and it still doesn't work, my Illustrator works good though, please help asap

[John T Smith]

When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
- https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/...
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html may help

[Lucia Leos]

Thanks John! I thought I have commented in another post!

I have Photoshop & Illustrator 2020 installed in my MacOS High Sierra (1.8 GHz Intel Core i5), I have never had a problem until last week, whenever I try to open Photoshop this message pops up "Sorry, Photoshop has encountered an error and needs to close. You will not be able to use Photoshop" giving me only the "Quit Photoshop" button option, and the link on Customer Support is broke. 

I have tried all of the solutions given in similar articles, and it still doesn't work.

My illustrator is still working perfectly though. 

[Lumigraphics]

Create a brand new user account and try it from there.

Also, go to Help->System Info and post what's there if you can (from Illustrator if need be.)

[Lucia Leos]

Components: dvametadata 13.0.0.0 AdobeSFL 1.1.0.43549 79.272614 AdobeXMPScript 79.164050 79.164050 ICUUnicode gtlib_12.0.23744 ICUConverter gtlib_12.0.23744 AdobeCrashReporter 8.0.3 boost_system 13.0.0.0 AdobeACE 2.20.02.44873 79.614052 dvanet 13.0.0.0 AdobeSplashKit 1.0 uxtech 24.0.0.375 AdobeOwl 5.2.11 dvaappsupport 13.0.0.0 dvaunittesting 13.0.0.0 AdobeAXE8SharedExpat 3.8.0.44656 79.613314 AIDE 1.5.0.44831 79.613883 dvametadataUI 13.0.0.0 AdobeARE 1.5.02.44873 79.614052 AdobePDFPort 2.1.0.44873 79.614052 AdobeExtendScript 4.5.6.1 80.1 AdobeSangam 5.65.0.44624 79.273605 ICUInternationalization gtlib_12.0.23744 boost_filesystem 13.0.0.0 dvaworkspace 13.0.0.0 AdobeSVGExport 6.0 79.583414 Alcid 1.0 ExperimentationSDK 24.0.0.375 AdobeBIB 1.2.03.44873 79.614052 AdobeXMPFiles 79.164050 79.164050 AdobeLinguistic 24531 filterport 24.0.0.375 PlugPlugOwl 9.4.0.58 libzip 13.0.0.0 AdobeAGM 4.30.87.1 79.614052 adobe_caps 11.0.0.14 1.584361 dvaadameve 13.0.0.0 AdobeSVGRE 6.0 79.583414 AdobePDFL 15.0.0.45447 99.363974 dvaai 24.0.0.375 dvacore 13.0.0.0 aiport 24.0.0.375 AdobePIP 8.1.0.40.48685 AdobePDFSettings 1.7 AITextViewModel 24.0.0.375 dvabravoinitializer 13.0.0.0 AdobeAXEDOMCore 3.8.0.44656 79.613314 AdobeAFL 3.5 exo 13.0.0.0 AdobeXMPCore 79.164050 79.164050 AIUXPExtensionHostAPI 24.0.0.375 AdobeJP2K 1.2.2.44568 79.273548 LogSession 8.1.0.40.48685 PlugPlugExternalObject 9.4.0.58 AdobeScCore 4.5.6.1 80.1 AdobeSVGAGM 1.0.44578 79.613055 AIPostman 24.0.0.375 AIPSL 24.0.0.375 WRServices AdobeAXSLE 3.8.0.44656 79.613314 AdobeBIBUtils 1.1.44873 79.614052 boost_threads 13.0.0.0 boost_serialization 13.0.0.0 SPBasic 24.0.0.375 AdobeCoolType 5.17.00.44873 79.614052 boost_regex 13.0.0.0 boost_program_options 13.0.0.0 boost_date_time 13.0.0.0 dvauxp 13.0.0.0 AdobeSangamML 5.65.0.44624 79.273605 Torq Native 1 AdobeMPS 5.8.1.44729 79.613613 dvaui 13.0.0.0 pie 1.0 ahclient 4.1.1.0 dvascriptui 13.0.0.0 MacMemory 24.0.0.375 AILib 24.0.0.375 ICUData gtlib_12.0.23744 aifm 24.0.0.375 ATE NGL 1.11.0.9 OS: OS X Version: 10.13 System Architecture: x64 Built-In Memory: 8192 MB User Name: Lu Serial Number: 91630093341278687184 Login Name: Lucia (502) Group: staff (20) Process ID: 807 Application Folder: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/ Primary Scratch Folder: /var/folders/zg/d6fbbgs92gd5knk3d_gjwwn40000gp/T/TemporaryItems/(A Document Being Saved By Illustrator)/ Secondary Scratch Folder: Plug-ins: Live Menu Item Adobe AI Application Plugin Adobe Symbol Model Plugin Hello Experience Plugin Document Window Plugin Color Conversion New Cache Plugin AdobeLicenseManager ZStringTable Main Filters Main File Formats Adobe PGF File Format AI File Format Mesh Object Control Groups Composite Fonts Place Gun Tool AppAnnotators Window Menu Not Genuine Manager Adobe Charts Plugin Cloud link Plugin AI Incremental Save File Format File Format Place EPS Debug Menu SLO Text Tool AI Tool Plugin Pen Tool Plugin Sweet Pea 2 Adapter Plugin Mojikumi UI AdobeActionManager Adobe Illustrator User Interface FrameworkS Photoshop Plugin Adapter ZigZag... 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Photoshop Plugin Adapter Charcoal... Photoshop Plugin Adapter Chalk && Charcoal... Photoshop Plugin Adapter Bas Relief... Photoshop Plugin Adapter Angled Strokes... Photoshop Plugin Adapter Accented Edges... Photoshop Plugin Adapter Filter Gallery... CurveFittingSuite Shape Suite AdobeSlicingPlugin Spell Check Dictionary TxtColumns TypeCase TextFindFont Smart Punctuation TextModel Pathfinder Suite FlattenTransparency AI Robin Client Scripts Menu Adobe Planar Edit Plugin Adobe Color Harmony Plugin SmartExport AdobePaintStyle Shape Core Control Panel Plugin Transform v2 SVG Filter Effect v2 Services GradientMeshPlugin Adobe Multi Threaded Rasterization SeparationPreviewPlugin Adobe Variables Palette Adobe Diffusion Coloring Adobe Torq Extension AdobeLinkPalette AdobeSwatch_ Vulcan Service BeautifulStrokes Suite FileClipboardPreference Character and Paragraph Styles Adobe Swatch Libs Core Experimentation Plugin AdobeArtboardPanel Properties Panel Stroke Offset v2 CSSExtract Package AdobeNavigator Adobe Nudge Adobe Task Manager UI Adobe Custom Workspace AdobeTransparencyEditor Vectorize AdobeToolSelector Vector Sculpting Adobe Smart Edit Kinsoku Dlg AdobeLayerPalette Shaper Adobe Sensei Agents Plugin AdobeAlignObjects Adobe Deep Learning KBSC Plugin Adobe Art Style Plugin Adobe Selective Unlock Plugin Adobe Live Shapes Adobe Uxp Extension Adobe App Bar Controls Host Asset Management Adobe Geometry Suite Adobe Path Blends AdobeTransformObjects Snapomatic Adobe Symbol Palette Plugin DocInfo AI CCLibAccessor Plugin 3D v2 AdobeBrushMgr DynamicCorners Adobe Deform Plugin Flattening Preview Alternate Glyph Palette AI Bottlenecks Plugin ScriptingSupport Adobe Perspective Guides Print Plugin AdobeActionPalette PDF Suite Adobe DXFDWG Format JSONFormat TIFF File Format GIF89a Plugin MPSCommon PNGExport Adobe Image Decoder Encoder TextExport SWFExport MPSParser JPEG Plugin AISangamMapper Save4Web JPEG2K Plugin SvgFileFormat MPSExport PNG File Format AdobeDiffusionRaster Inverse DropShadow ShapeEffects v2 AddArrowHeads v3 Round v2 Cleanup Overprint Distort v2 Punk v2 Expand TextWrap Dlg Scribble v2 MaskHelper v2 Colors AdobePathfinderPalette Saturate Add Anchor Points FuzzyEffect v2 Adjust AI Object Mosaic Plug-in Roughen v2 OffsetPath v2 Adobe Scribble Fill Find ZigZag v2 TrimMark v2 FO Conversion Suite Path Suite ExpandS SvgFileFormatUI Spell Check UI PDF File Format UI PlanetXUI SangamFormatsUI DropShadowUI Adobe Touch Bar LiquifyToolUI PuckerAndBloatUI ShapeEffectUI RasterizeUI Adobe PSD File Export UI SWFExport UI FlattenTransparencyUI Adobe Smart Edit UI Adobe Calligraphic Brush Tool UI MenuConfigurator ZigZagUI GlobAdjToolUI AIPreferenceUI AI Toolbox UI Plugin Shape Core UI IllustratorUI RoughenUI RoundUI TransformUI Adobe Crop UI SmartExportUI Adobe Curvature ToolUI ParticleSystemUI OffsetPath UI Plugin ScribbleFillUI AdobeBrushMgrUI Adobe dBrush Brush Tool UI DeformUI PathfinderUI ObjectMosaicUI Adobe Live Shapes UI TextExportUI ArtOnPathBrushToolUI ScribbleUI DistortUI FuzzyEffectUI PerspectiveUI Adobe PSD File Import UI Find Replace UI LiveBlendsUI FlareUI Asset ManagementUI ScatterBrushToolUI JPEGFormatUI ExpandUI VectorizeUI TwirlToolUI DxfDwgUI TIFF File Format UI CSSExtractUI Design Library VariablesPaletteUI AdobeSlicingUI AddArrowUI OnBoarding PSLFilterAdapterUI Rasterize 8 Adobe PSD File Export Adobe PSD File Import Lasso Adobe Crop Tool SketchingTools Reshape Tool Adobe Curvature Tool Adobe Calligraphic Brush Tool ShaperUI Adobe Vector Sculpting UI Magic Wand Knife Tool Adobe Flare Plugin Adobe dBrush Brush Tool AdobeArtBrushTool BoundingBox Advanced Select Segment Tools Adobe Eraser Tool Liquify Simplify AdobeTextDropper Twirl v2 Adobe Scatter Brush Tool ShapeTool Adobe Symbolism Art Converters v2 PSLFilterAdapter Photoshop Adapter PDF File Format GPU Info: Illustrator Version: 24.0.3 Number of Displays: 1 Number of Drivers: 1 ActiveDriverIndex: 0 Driver[0] Name: Intel(R) HD Graphics 6000 OpenGL Version: 4.1 INTEL-10.36.25 Vendor: Intel Inc. Driver[0] Adapter RAM: 1536 DefaultEnableGPU: 1 Start Screen Version: 3.3.0.54 UXP Version: uxp-3.3.7.63

[Lumigraphics]

Are you using a pirated version of CC?

[Lucia Leos]

of course not, my company is paying monthly... that's also my concern, I can't even use it!

[Lumigraphics]

I ask because i don't see the license type, it should show that as a subscription

[gerald5C37]

I am having the same problem did you ever get it figured out ?