Strumento taglierina blocca Photoshop

[Enrico Maioni]

Salve. Fino a ieri tutto funzionava, all'improvviso oggi Photoshop si blocca appena seleziono lo strumento taglierina.

Blocco totale, e devo andare in "Gestione attività" per terminare l'applicazione.
Il sistema Windows 10 è aggiornato, e così pure Photoshop.
Grazie a chi svorrà aiutarmi a risolvere!

[c.pfaffenbichler]

Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible? (The auto-translation »Cutter Tool« seems a bit unclear.) 

Does turning off (or on, depending on what the current setting is) »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

[Enrico Maioni]

Hi c.pfaffenbichler,
first of all I apologize for my English, I know it's not the best...
I followed your suggestion, but notthing happened, the issue was still there.

But I resolved it,. Few days ago I had the same problem, but with the "Text" tool.
I fixed it opening an old .psd file. There wasn't any problem with that file, and after working few seconds on it I closed Photoshop. I open Photoshop again and the problem disappears.
So, I did the same with the last problem. Opening an old .psd file and close Photoshop fixed the issue.

[c.pfaffenbichler]

If it happens again you could also try Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

[Enrico Maioni]

Unfortunately it happens again 😞
I followed your advise, but not success.
Every time that I close Photoshop, the problem appears. 
The only way to fix it is to open a .PSD file before to open others pictures.
Is quite annoying. And Iim paying to use the app...

[c.pfaffenbichler]

Just to make sure: When you turned off GPU usage did you restart Photoshop? (The setting only takes effect at restarting Photoshop.)

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If all else fails you may need to roll back Photoshop to 22.x.x, but make sure to back-up your presets and preferences first. 

[Enrico Maioni]

GPU is turned off, but the issue is still there.
The only way to fix the pfoblem is downgrade to previous version.

[Wally55]

Ciao Enrico. A me è capitata la stessa cosa. Non riesco a capire perchè. Comunque il tuo "sistema" funziona. Aprire un quasiasi "psd" e il problema si risolve. Grazie della dritta.

[Enrico Maioni]

Sono lieto che questo possa essere utile a qualcuno, anche se il problema rimane...
Ciao.