Stuck on Hand Tool

Community Beginner ,
Feb 21, 2018 Feb 21, 2018

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I hope someone can help as I have no luck with Apple or Adobe so far. Here goes...

I signed up to Creative Cloud 5 days ago, however I have not been able to create anything so far due to being stuck on the hand tool. Here is a quick summary of facts:

Adobe Creative Cloud programs tried - Photoshop, Indesign and Illustrator

All three programs will run for about 5-10 mins before becoming locked on the hand tool. The only way to get rid of this bug is to reboot my Mac, which is impractical. Adobe did take over my MacBook, uninstalled Creative Cloud, then reinstalled and the problem developed again. They told me it was a Apple fault....

I have spent the last two days talking to apple......

Apple MacBook

I have a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) with macOS High Sierra version 10.13.3. Apple have wiped clean and then reloaded my time machine back up twice (in the last two days) I have also had my keyboard cleaned and the space bar is working correctly. Apple cannot find a fault and have told me it is an adobe problem....

Anyone got any ideas, solutions?

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Adobe Community Professional ,
Feb 21, 2018 Feb 21, 2018

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Well, that is almost always a stuck spacebar...I say almost just to keep an open mind. I have never heard of other causes.

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Community Beginner ,
Feb 21, 2018 Feb 21, 2018

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Tried that one my friend, way kind of hoping it would be the space bar

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Adobe Community Professional ,
Feb 21, 2018 Feb 21, 2018

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A lot of reasons, thoroughly covered in this thread.

Hand tool (spacebar) isn't working

Gene

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Adobe Community Professional ,
Feb 21, 2018 Feb 21, 2018

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Those are hand tool not working, here it's always working

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Adobe Community Professional ,
Feb 21, 2018 Feb 21, 2018

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https://forums.adobe.com/people/D+Fosse  wrote

Those are hand tool not working, here it's always working

One of those days where I invert a detail when looking up stuff.

Still it might be an idea idea to boot your Mac into Safe Mode by hold down the Shift key on your Mac during Startup to see if it persists, then restart into Normal mode.

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Community Beginner ,
Feb 21, 2018 Feb 21, 2018

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Tried your suggestion and same problem. I did a quick apple update about an hour ago so all current and the problem is still there. Basically I can open Photoshop, indesign or illustrator and roughly with in 10-20 mins the selection tools become stuck on the hand tool. It is very frustrating!

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Adobe Community Professional ,
Feb 21, 2018 Feb 21, 2018

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I'll be back later. If I find out something, I'll get back to you.

Gene

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Community Beginner ,
Feb 21, 2018 Feb 21, 2018

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Thanks Gene, I will be back onto adobe on Monday! If I have not gone mad

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Adobe Community Professional ,
Feb 21, 2018 Feb 21, 2018

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Ok, to give you something for the weekend, here is a thread relating to the "stuck" hand tool.

Hand tool stuck in CC 2014

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Adobe Community Professional ,
Feb 21, 2018 Feb 21, 2018

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I'll also note that restoring from Time Machine doesn't help because the problem can be in the accounts, applications, application settings and any third party items.

Font managers, AV programs, browsers or Helper utilities can clash with CC and make it look like the problem is coming from there.

if you have a spare SSD drive and a SATA to USB connector, you can install HS there, boot into it and fresh install CC on a clean account there. Then you can see if the problem goes away.

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Adobe Community Professional ,
Feb 21, 2018 Feb 21, 2018

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Click on space bar few times. Might help !!

Chana

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Community Beginner ,
Sep 25, 2019 Sep 25, 2019

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That worked!

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New Here ,
Oct 31, 2019 Oct 31, 2019

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I'm seeing this problem with Photoshop CC 20.0.7 under Mac OS 10.14.6. Hittings space bar does not correct it. I can hit other keys to select tools (e.g. t selects the Text tool) but the cursor remains a hand and only moves the canvas regardless of what tool is selected.

 

Spacebar works fine in all other apps so there's no keyboard hardware issue.

 

Quit & restarted, tried different psd & image files, no luck yet!

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New Here ,
Dec 03, 2019 Dec 03, 2019

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I'm also having this issue on OS X 10.15.1 / Photoshop 21.1

Anyone solved the issue of Photoshop stuck on the handtool?

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New Here ,
Dec 11, 2019 Dec 11, 2019

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Same here!

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New Here ,
Dec 11, 2019 Dec 11, 2019

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The issue for me was an app called Duet on OS X.

I've since uninstalled the app, and Photoshop is now working fine.

 

Hope it helps!

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New Here ,
Dec 12, 2019 Dec 12, 2019

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100% the answer! Thank you so much.

 

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New Here ,
Apr 24, 2020 Apr 24, 2020

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Duet? how do i find that? My hand tool is stuck... I have restarted my computer and installed the latest veriosn of photoshop

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