Stuck on launch after the last update

New Here ,
Apr 30, 2021 Apr 30, 2021

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Hi guys,

After the last update, Photoshop is unable to load. It got stuck right after launch. Here is a screen where you can see at which poit of the app loading this happes (I don't know if this can help).

 

Any idea?

Thank you!

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Crash or freeze

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi there,

Sorry to hear about this. Have you tried reinstalling Photoshop and see if that helps?

Also, which operating system are you working on? We're here to help just need more information.

Regards,
Sahil

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New Here ,
May 01, 2021 May 01, 2021

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I've tried, nothing has changed. And I had to do this via web, because Creative Cloud App is also not working. I can launch it, but I am not aboe to interqact. All I can do, is to see the UI, but I can click anywhere, nothing change. 

While Photoshop got stuch on launch screen, Creative Cloud seem to work, but it does. 

At this point I rhink that all the Adobe product are affected.

 

Thanks!

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Adobe Employee ,
May 03, 2021 May 03, 2021

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Sorry to hear about this. Which operating system and version of Photoshop are you on? Can you send over Photoshop's Help > System Info dialog text to us?

You could paste it in a message here, or use a paste service like http://pastebin.com to provide a link to the full text of the System Info.

 

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New Here ,
May 01, 2021 May 01, 2021

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Hi! I have the same problem! I can just start Photoshop, but when I try to work it freezes!

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Adobe Employee ,
May 03, 2021 May 03, 2021

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Hi there,

Sorry to hear about Photoshop freezing. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?


Also, please let us know which version of Photoshop and the operating system are you working on?

Regards,
Sahil

 

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