Did you purchase a Creative Cloud plan for students? Did you submit proof of student status?
With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your plan is active and payment details are current. https://account.adobe.com/plans
1. Open CC Desktop App. 2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar again. 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.
Hope that helps.
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media