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subscribtion problem

New Here ,
Aug 07, 2020

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Dear Adobe,
I have opened a free trial of photoshop’s program. When the period of free trial finished, I subscribe today again for one month and the money has been taken. However, the program does not open for me when I click the open button and these windows which are shown below. So could you please check the problem? Or give me back my money

Thank youIMG_1100.jpgIMG_1106.jpgIMG_1100.jpgIMG_1102.jpgIMG_1103.jpg

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subscribtion problem

New Here ,
Aug 07, 2020

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Dear Adobe,
I have opened a free trial of photoshop’s program. When the period of free trial finished, I subscribe today again for one month and the money has been taken. However, the program does not open for me when I click the open button and these windows which are shown below. So could you please check the problem? Or give me back my money

Thank youIMG_1100.jpgIMG_1106.jpgIMG_1100.jpgIMG_1102.jpgIMG_1103.jpg

Topics

Problem or error

Views

32

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 07, 2020

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This is a forum for help from non-Adobe Employees. You need to contact Adobe Support to get them to help you. You might try reaching out on Twitter as they often answer quickly.

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Adobe Community Professional ,
Aug 07, 2020

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You can contact Adobe Customer Care via this page:

https://helpx.adobe.com/support.html?promoid=1XGJD4QX&mv=other

Beware of spam and others attempting to DM you on here or ask for your payment information.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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