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Subscription problem

New Here ,
Jul 27, 2020

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Why am I being told that my trial period has expired even though I am paying for a monthly subscription?

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Problem or error

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Subscription problem

New Here ,
Jul 27, 2020

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Why am I being told that my trial period has expired even though I am paying for a monthly subscription?

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Problem or error

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31

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jul 27, 2020

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Manage you account. Make sure the Account you sign in with creative cloud desktop has your subscription

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JJMack

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Adobe Community Professional ,
Jul 27, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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