Suddenly can't launch Photoshop on Windows

New Here ,
Apr 15, 2021 Apr 15, 2021

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Suddenly my photoshop won't open anymore. Not from the photo's and not directly .
There was a little screen with "the is an arror and photoshop needs to shut down" 
That is gone too. 
Any ideas? 

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Problem or error, Windows

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system?

 

You can try re-installing Photoshop after uninstalling it using the Creative Cloud cleaner tool. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Thank you.
Problem solved by helpdesk of Adobe employee >
My graphic card is an old one so older version of PS now and it works 

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