termination costs

New Here ,
Apr 04, 2021 Apr 04, 2021

Copy link to clipboard

Copied

LS,

Why do I get charged EUR 60 for terminating my subscription after several years of membership. Did you not earn enough money from me? It say on the site I can terminate when I want!

 

Kosten voor vroegtijdige beëindiging
Er worden kosten voor vroegtijdige beëindiging ten bedrage van  60,45 in rekening gebracht op je creditcard MasterCard eindigend op ****
 
[Credit Card info removed by moderator.]
TOPICS
Problem or error

Views

167

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Apr 04, 2021 Apr 04, 2021

Copy link to clipboard

Copied


Foound this on some website...


If you’ve even gone through the process of cancelling your account you’ll know that Adobe always throw in a special deal to keep you on board. Even it you’re not going to cancel, going through the process could land you with a 30-50% discount on the product for a short time.


You should also know that if you are going to cancel then you need to pay 50% of the remaining cost of your membership for the annual cycle.


While 50% for Adobe Stock was only $60, the Creative cloud was the $250 I mentioned earlier.

It was when the different options were presented to me that I got the idea. One of the options was to downgrade to a Photography only license. This was only $15 a month, so even if they started my annual license all over again I would still only have to pay $180 for the next year instead of a $250 cancellation fee.


Then I realised that part of the offer from Adobe is that you can cancel any subscription within the first 14 days without having to pay the cancellation fee.

So I did just that, and here’s the steps

  • Start the cancellation process for your current license
  • When offered a discount or to switch to another plan, choose the cheapest new plan (for me it was photography)
  • Once your membership is updated, start the cancellation process again immediately
  • The cancellation fee is now $0.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

Copy link to clipboard

Copied


@wim98A2 wrote:

Did you not earn enough money from me?


 

Hi 

This is a user to user forum and you are not talking to Adobe. Here are the subscription terms:

https://www.adobe.com/legal/subscription-terms.html

Since you have already cancelled and have been billed the cancellation fee, contact Adobe Customer Care. They are the only ones who can help with billing.
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

 

~ Jane

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

Copy link to clipboard

Copied

LATEST

'It say on the site I can terminate when I want'

It also says on the site that it is an annual plan paid monthly. That does have an early termination charge.

You can subscribe to Photoshop on a monthly basis with no commitment to an annual period, but it is more expensive per month than an annual plan.

Dave

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines