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Text tool error "Cold not complete your request because of a program error"

New Here ,
Dec 28, 2020 Dec 28, 2020

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been using photoshop cc 2021 for a while now and only now do i get an error when i try create a new Text or adjust a text it gives me the error seen above  "Cold not complete your request because of a program error". Ive seen this error happen in different ways like when trying to create/open a .psd file. Ive tried deleting the font cache from both Photoshop and Windows and nothing works, I have also deleted and reinstalled Photoshop. Anyone know how to fix my issue?

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correct answers 2 Correct answers

Community Expert , Dec 28, 2020 Dec 28, 2020

As for the opening and saving-issues please check this out: 

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErrorsavingfiles

 

As for the Type Layer issues what have you done for trouble-shooting aside from re-installing? 

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

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Community Expert , Jan 19, 2021 Jan 19, 2021

Hello, affected users need to update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

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Community Expert ,
Dec 28, 2020 Dec 28, 2020

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As for the opening and saving-issues please check this out: 

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErrorsavingfiles

 

As for the Type Layer issues what have you done for trouble-shooting aside from re-installing? 

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

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Community Expert ,
Jan 19, 2021 Jan 19, 2021

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Hello, affected users need to update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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They must have broke it again... v.22.5

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Community Expert ,
Aug 24, 2021 Aug 24, 2021

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Hello, is it linked to the text tool? could you please describe the exact parameters that triggers the error?

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Hey,

 

You can get more detail over in this thread. I commented hear before starting my own on the specific issue.

 

https://community.adobe.com/t5/adobe-fonts/adobe-fonts-could-not-complete-your-request-becasue-of-a-...

 

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Community Expert ,
Aug 25, 2021 Aug 25, 2021

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Ok, it seems to be account related, or Adobe Fonts related.

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