The image is distorted by reducing or enlarging the window

Explorer ,
Apr 27, 2021 Apr 27, 2021

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Hi, no one has this issue, and knows how resolve it?

 

Sometimes in photoshop, the image window no longer responds to commands (I can no longer work on it) and by resizing the window, the image itself is shrunk or stretched (like a rubber band). The only solution is to save, close and reopen the image.

Unfortunately I can't understand when and why it happens.

In the example I am attaching, the first window is OK, while the second is the one with the problem.

 

I'm on MacOs 10.14.6 and Photoshop 22.3.1 (but it also happened with the previous version).

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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Explorer ,
Apr 27, 2021 Apr 27, 2021

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The problem is random, sometimes it does and sometimes it doesn't, if I close and then reopen the file (without closing photosop) the problem is (temporarily) solved.
In the video I have two windows open at the same time, on one I have the problem on the other not.

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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Have you disabled »Use Graphics Processor« and restarted Photoshop or not? 

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Explorer ,
Apr 27, 2021 Apr 27, 2021

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As I said earlier the problem is random, it happens sometimes. I'll try to disable the graphics processor, and see if it doesn't happen over time.
But I don't understand why it started doing it (and why with one window yes and the other no)
(I'm on a mac pro with an AMD FirePro D300).

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Explorer ,
Apr 28, 2021 Apr 28, 2021

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I tried, disabling and enabling the graphics processor several times.

Leaving it disabled no issues, enabling it, the problem recurred (one time).

I will try to leave it disabled for some time.

Thanks

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Unfortunately this is no proper solution as it invalidates GPU dependent features (like the Rotate View Tool, 3D Features and some Filter acceleration for example) but it indicates problems with the GPU driver or the OS. 

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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That's weird - can you check the pixel aspect ratio under the view menu - that's all I can think of. It should be set to square. 

Screen Shot 2021-04-27 at 9.20.18 AM.png

Melissa Piccone | Adobe Certified Instructor | Adobe User Group Manager

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Explorer ,
Apr 27, 2021 Apr 27, 2021

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Yes it's square, thanks

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