The photoshop application crashes and shuts down

New Here ,
May 24, 2021 May 24, 2021

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When I open a document in photoshop, I get a message that the program has run into problems and shuts down. This has happened on a number of occasions. Have tried uninstalling and reinstalling photoshop but the problem persists. So can't use the program at all right now.
Report has been sent on each occasion. What do I do?

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Crash or freeze

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Hi. Have you tried resetting the prefereces? https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Marlon Ceballos.

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New Here ,
Jun 01, 2021 Jun 01, 2021

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Yes, I tried to do it manuelly without any look. I get this crachreport.....I cant understand this, can it say somthing to you?

//Ann

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.1" build="20210518.r.211" source="Windows-Client" crashType="n/a">
<time year="2021" month="6" day="1" hour="12" minute="56" second="46" timeoffset="60" timezone="Västeuropa, sommartid"/>
<user guid="c410b330-42a7-4b9d-ac62-7735375dc321"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19042" applicationlanguage="sv-se" userlanguage="sv-SE" oslanguage="sv-SE" ram="32578" machine="Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="DameWare Development 64" adapterRAM="" caption="DameWare Development Mirror Driver 64-bit" description="DameWare Development Mirror Driver 64-bit" driverDate="20080314000000.000000-000" driverVersion="1.1.0.0" videoModeDescription="" pnpDeviceID="ROOT&#92;DISPLAY&#92;0000" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20190925000000.000000-000" driverVersion="26.20.100.7262" videoModeDescription="2560 x 1440 x 4294967296 färger" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_08B81028&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;79F5D87&#38;0&#38;03" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDAA17BAB9">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFDAA17BAB9" symbolname="OpenAdapter12"/>
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<stackStatement index="5" address="0x00007FFDAB22CB62" symbolname="DMLCreateDevice1"/>
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<stackStatement index="9" address="0x00007FFDAB2061EC" symbolname="DMLCreateDevice1"/>
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<stackStatement index="18" address="0x00007FFDBE67AD57" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="19" address="0x00007FFDBE2D9035" symbolname="OrtGetApiBase"/>
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<stackStatement index="24" address="0x00007FFDFE050E35" symbolname="DllGetActivationFactory"/>
<stackStatement index="25" address="0x00007FFDFE006094" symbolname="DllCanUnloadNow"/>
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<stackStatement index="27" address="0x00007FF7DF3F7836" symbolname="xmlListWalk"/>
<stackStatement index="28" address="0x00007FF7DF3FACC4" symbolname="xmlListWalk"/>
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<stackStatement index="36" address="0x00007FF7DDD2F605" symbolname="AIDE::PaletteInfo::operator="/>
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<stackStatement index="40" address="0x00007FF7DDBA1A7B" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="41" address="0x00007FF7DDBA1DBD" symbolname="AIDE::PaletteInfo::operator="/>
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<stackStatement index="43" address="0x00007FF7DD657631" symbolname="AIDE::PaletteInfo::operator="/>
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<stackStatement index="48" address="0x00007FF7DD674704" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="49" address="0x00007FF7DD674C29" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="50" address="0x00007FF7DD6758CC" symbolname="AIDE::PaletteInfo::operator="/>
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<stackStatement index="55" address="0x00007FF7DC3E97CD" symbolname="ART::AssetType::operator!="/>
<stackStatement index="56" address="0x00007FF7DC3E912C" symbolname="ART::AssetType::operator!="/>
<stackStatement index="57" address="0x00007FF7DC3E9179" symbolname="ART::AssetType::operator!="/>
<stackStatement index="58" address="0x00007FFE51781BB2" symbolname="configthreadlocale"/>
<stackStatement index="59" address="0x00007FFE52337034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="60" address="0x00007FFE53D62651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0x000002B77C2FA000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000E9DAAF9CA0"/>
<register name="RDI" value="0x000002B77C302800"/>
<register name="RSP" value="0x000000E9DAAF9610"/>
<register name="RBP" value="0x000000E9DAAF9710"/>
<register name="RIP" value="0x00007FFDAA17BAB9"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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