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The update has killed my program

New Here ,
Nov 01, 2020

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I got on my photoshop yesterday after the update had successfully completed, and now I cannot use it. It says that there is a program error that makes it imporssible to use, and I can't even shut it down the normal way. I tried to contact support but it left me hanging all day. No one ever got back to me. I really don't want to reinstall, and lose all my presets. Anyone have any ideas?

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The update has killed my program

New Here ,
Nov 01, 2020

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I got on my photoshop yesterday after the update had successfully completed, and now I cannot use it. It says that there is a program error that makes it imporssible to use, and I can't even shut it down the normal way. I tried to contact support but it left me hanging all day. No one ever got back to me. I really don't want to reinstall, and lose all my presets. Anyone have any ideas?

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Problem or error

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70

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Nov 01, 2020 1
Adobe Community Professional ,
Nov 01, 2020

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Nov 01, 2020 0
New Here ,
Nov 01, 2020

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Had the same issue, switching off "Graphics Processor" resolved itCapture.PNG

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Nov 01, 2020 1
Adobe Community Professional ,
Nov 01, 2020

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By disabling the GPU you will lose some functionality that requires it

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Which features leverage the graphics processor?

Features that require a GPU for acceleration

  • Artboards
  • Blur Gallery - OpenCL accelerated
  • Camera Raw (more info)
  • Image Size – Preserve Details
  • Lens Blur (more info)
  • Neural Filters
  • Select Focus
  • Select and Mask - OpenCL accelerated
  • Smart Sharpen - OpenCL accelerated

Features that won't work without a GPU

If your graphics processor is unsupported or its driver is defective, the following Photoshop features won't work:

  • 3D
  • Birds Eye View
  • Flick Panning
  • Oil Paint
  • Perspective Warp (more info)
  • Render – Flame, Picture Frame, and Tree
  • Scrubby Zoom
  • Smooth Brush Resizing

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Nov 01, 2020 0
New Here ,
Nov 02, 2020

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This is what they told me to do. It worked

 

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Nov 02, 2020 0