• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

this is a resolution problem ?

New Here ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

I have a probleme, but don't understand where that can be from !

the workspace become grey but some part are still visible.


This is appen when I use layers, someone have this problem too ? 😫👽

 

Capture d’écran 2020-12-29 à 19.25.54.png

 

 

I have a mac air 2019 
I have 2021 photoshop CC 

Views

160

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
New Here ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

another screen , few secondes after the first one : 

Capture d’écran 2020-12-29 à 19.38.40.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

H Quentin,

 

Have you checked to see if your system meets the minimun requirements with the new version of Photoshop? Here is more information: https://helpx.adobe.com/photoshop/system-requirements.html

 

Also, this could be a Graphics Processor Card issue. Try turning off the Graphics card--Preferences>Performance and uncheck Use Graphics Processor. Then restart. If the problem persists then we know it's not the issue and you can turn it back on. Here is more info: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Let us know if that works or if you still need help.

Michelle

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

LATEST

thanks a lot for your answers, I will try it all of this tomorrow. 

but a minimum requirements system or processor probleme with a new mac (one year) even thourg it's a air it's a shame for people with less requirements 😕 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines