this is a resolution problem ?

New Here ,
Dec 29, 2020

Copy link to clipboard

Copied

I have a probleme, but don't understand where that can be from !

the workspace become grey but some part are still visible.


This is appen when I use layers, someone have this problem too ? 😫👽

 

Capture d’écran 2020-12-29 à 19.25.54.png

 

 

I have a mac air 2019 
I have 2021 photoshop CC 

TOPICS
Crash or freeze, Mac, Performance, Problem or error

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

this is a resolution problem ?

New Here ,
Dec 29, 2020

Copy link to clipboard

Copied

I have a probleme, but don't understand where that can be from !

the workspace become grey but some part are still visible.


This is appen when I use layers, someone have this problem too ? 😫👽

 

Capture d’écran 2020-12-29 à 19.25.54.png

 

 

I have a mac air 2019 
I have 2021 photoshop CC 

TOPICS
Crash or freeze, Mac, Performance, Problem or error

Views

43

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 29, 2020 0
New Here ,
Dec 29, 2020

Copy link to clipboard

Copied

another screen , few secondes after the first one : 

Capture d’écran 2020-12-29 à 19.38.40.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 29, 2020 0
Adobe Community Professional ,
Dec 29, 2020

Copy link to clipboard

Copied

H Quentin,

 

Have you checked to see if your system meets the minimun requirements with the new version of Photoshop? Here is more information: https://helpx.adobe.com/photoshop/system-requirements.html

 

Also, this could be a Graphics Processor Card issue. Try turning off the Graphics card--Preferences>Performance and uncheck Use Graphics Processor. Then restart. If the problem persists then we know it's not the issue and you can turn it back on. Here is more info: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Let us know if that works or if you still need help.

Michelle

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 29, 2020 0
New Here ,
Dec 29, 2020

Copy link to clipboard

Copied

thanks a lot for your answers, I will try it all of this tomorrow. 

but a minimum requirements system or processor probleme with a new mac (one year) even thourg it's a air it's a shame for people with less requirements 😕 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 29, 2020 0