This is one of the most inane messages I have ever seen. And I have seen a few.

New Here ,
Mar 08, 2021 Mar 08, 2021

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crb42_0-1615262065415.png

Well, I could not understand this message because I could not understand it.  Your turn.

 

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 09, 2021 Mar 09, 2021
Hi, The .mp4 file extension means the file is a container for a video format within it. The actual video within it can use a variety of codecs, i.e methods of encoding the video. The error message is stating that either the video is coded using a codec that cannot be opened by the codecs included in Photoshop or the file is corrupt. Try opening it with Handbrake, or similar, and if it can be opened, re-encoding it as h.264 within the .mp4 container   Dave    

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Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Which version of Photoshop and OS?
Assuming the file is not corrupt (can it be played in another video application?)
Do one of the following:

  • To open a video file directly, choose File > Open.

  • To import video into an open document, choose Layer > Video Layers > New Video Layer From File.

If you can't import, it try resetting your Photoshop preferences.

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Hi,

The .mp4 file extension means the file is a container for a video format within it. The actual video within it can use a variety of codecs, i.e methods of encoding the video. The error message is stating that either the video is coded using a codec that cannot be opened by the codecs included in Photoshop or the file is corrupt.

Try opening it with Handbrake, or similar, and if it can be opened, re-encoding it as h.264 within the .mp4 container

 

Dave

 

 

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New Here ,
Mar 09, 2021 Mar 09, 2021

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Thanks for the responses.  You are correct.  It is an h.265 video.  I just thought it was a funny message.

 

chuck

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