This is ridiculous

Community Beginner ,
Apr 09, 2021 Apr 09, 2021

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Every now and then Photoshop 2021 22.2.0 refuses to create a new document. Clicking on "create new" does nothing. I have to restart PS, which is a pain.

 

It's infuriating to say the least !

 

 

Imac running OS 11.2.3

TOPICS
Crash or freeze, Mac, Problem or error

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New Here ,
Apr 09, 2021 Apr 09, 2021

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I agree, though my issue is not being able to open a file. It will only open New Blank Files for me to use. Issue started this day.

Edition Windows 10 Home
Version 20H2
Installed on ‎1/‎12/‎2021
OS build 19042.906
Experience Windows Feature Experience Pack 120.2212.551.0

 

What is up?

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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How much RAM and spare disk capacity do you have?

Upgrade to Photoshop 22.3.0.

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

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New Here ,
Apr 09, 2021 Apr 09, 2021

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I will look at your suggestions, thank you. I have an 8g with 7.3 to spare. 

Available RAM within Ps is 6904 in my general pref tab.

Adobe Photoshop Version: 22.3.0 20210302.r.49 660cd2e x64 is in my About tab.

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New Here ,
Apr 09, 2021 Apr 09, 2021

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I also clicked Use Legacy New Doc. in General Prefs.

 

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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8GB is not really sufficient, you really need at least 16GB,  how much spare disk capacity, I couldn't follow your measurements.

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Well, I have been on this computer since January of this year - new.

Avail RAM 6904 with the suggested use of up to 4971 ( ideal range max).

140G free on my computer.

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New Here ,
Apr 09, 2021 Apr 09, 2021

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OK, I went to open some recent files and yesterday's files can be opened. Then I tried today's and I get the issue. So, I am assuming it's user error in some way - file placement or the like whether in the cloud or my organization on the computer since it says that the file cannot be found (sheepish look). If I can't find it, I'll be back ; )

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Nope, the Legacy File doesn't work either.

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Community Beginner ,
Apr 09, 2021 Apr 09, 2021

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16 gig ram 600 gig disk space. I updated to 22.3 a few minutes ago.

 

I will reset my preferences after I finish a project I'm working on.

 

Thank you

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Community Beginner ,
Apr 09, 2021 Apr 09, 2021

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Are you suggesting "Reset Preferences on Quit ?"

 

Thank you

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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If Photoshop is playing up resetting preferences back to the factory defaults often sorts issues out.

(Yes on Quit.)

You can save your presets etc

Migrate presets, actions, and settings
https://helpx.adobe.com/in/photoshop/using/preset-migration.html

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Community Beginner ,
Apr 09, 2021 Apr 09, 2021

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I've reset preferences. The problem is/was erratic. We shall see.

 

Thank you, Derek.

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Community Beginner ,
Apr 12, 2021 Apr 12, 2021

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So far, so good.

 

Thanks again.

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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I spoke too soon. Unable to "create new" again !!

 

The problem seems to occur when I try to create a new document from my clipboard.

 

I just copied an image from the internet by control-click-copy image. When I try to "create new" in PS2021, it locked up. I have to restart PS again.

 

 

 

 

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