Thread stuck in device driver

New Here ,
May 17, 2021 May 17, 2021

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Dear All.

I am getting the blue stop screen with the code. Thread stuck in device driver.

 

I run windows 10. HP ZBook 15u G6. I have updated all my relevant drivers. Still no luck. It happens very frequently. What can be done. Advice is greatly appreciated.

Best wishes. Jacob.

TOPICS
Crash or freeze, How to, Problem or error

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Without exact crash info nobody can tell you much. Dig into your event viewer and find the relevant sections or go even deeper and fish out Windows' debug logs. It may also help to run a tool like Sysinternals' Process Explorer to get an idea what function calls and drivers cause the crash.

 

Mylenium

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New Here ,
May 17, 2021 May 17, 2021

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This is from the reliability history. Is this useful info and what you mean?

Source
Windows

Summary
Shut down unexpectedly

Date
‎17/‎05/‎2021 19:56

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
Code: 100000ea
Parameter 1: ffffe48a59d03040
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.48

 

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New Here ,
May 20, 2021 May 20, 2021

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Hi thanks for this. 

I've had the exact same problem: I use a HP Zbook 14u G6, and for about the last year, any time I use Adobe Premiere, After Effects or Photoshop I immediately get the Blue Screen of Death 
UNLESS the laptop is connected to the mains, in which case all is well. 

I tried updating drivers many times, to no effect. 

Any help, much appreciated!

Ben

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