Trim isn't trimming all transparent pixels

New Here ,
Jul 30, 2020 Jul 30, 2020

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I have a .png which has some transparent pixels to the right. If I go to trim and select transparent pixels, it doens't work. If I select the image (leaving the transparent pixels) and go to "crop", then it doesn't crop to the image and leaves the transparent pixels. What am I doing wrong? 

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Most Valuable Participant ,
Jul 30, 2020 Jul 30, 2020

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Are you sure the area is fully empty that there are no low opacity in there. Add a bottom layer Black then white  if any pixel show.

 

 

This looks like it should Trim but should not because  I put a 1% opacity gray pixels in layer 1 canvas top left and  bottom right corners.

Capture.jpg

JJMack

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New Here ,
Jul 30, 2020 Jul 30, 2020

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@JJMack - thanks for your suggestion. I put a black and a white background behind the image, but I don't see any pixels. The image otherwise only has 1 layer. I can't crop to selection either.

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Most Valuable Participant ,
Jul 30, 2020 Jul 30, 2020

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If you can not crop try resetting all tools and if you still can not crop reset your Preferences.

JJMack

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Adobe Community Professional ,
Jul 31, 2020 Jul 31, 2020

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Hi, if you can't crop to the slection, there must be a nother problem than a stray pixel.

Did you restart, and reset the ctop tool (right click omn the tool icon in the toolbar)

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Adobe Community Professional ,
Jul 31, 2020 Jul 31, 2020

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Can you post screenshot please with Layers panel and problem on canvas visible?

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Most Valuable Participant ,
Jul 31, 2020 Jul 31, 2020

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It would be better if the could post the psd or PNG.  However they state they also can not crop it.  They have some kind of issue with Photoshop or that document. What prevents you from cropping a Document.

JJMack

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New Here ,
Apr 08, 2021 Apr 08, 2021

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The trim command hasn't been working for me for a while either. Seems like a bug.

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