Trouble Accessing Cloud Documents

Dec 20, 2020

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Basically, I was working in photoshop and it unexpectedly quit. So I went ahead and updated it to the latest version and opened it back up. I found that I could access everything except my saved cloud documents. When I tried clicking on them it said "Could not download "whatever document" because you are not singed in or there was a problem setting up cloud documents." I checked and I am signed in and when I click "learn more" it said the reason for the issue is that I am in mainland China, which I'm not. I have force quit photoshop and restarted my mac many times and I can't solve the problem.

Screen Shot 2020-12-20 at 10.34.58 PM.png

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Bug, Mac, Problem or error

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Trouble Accessing Cloud Documents

Dec 20, 2020

Copy link to clipboard

Copied

Basically, I was working in photoshop and it unexpectedly quit. So I went ahead and updated it to the latest version and opened it back up. I found that I could access everything except my saved cloud documents. When I tried clicking on them it said "Could not download "whatever document" because you are not singed in or there was a problem setting up cloud documents." I checked and I am signed in and when I click "learn more" it said the reason for the issue is that I am in mainland China, which I'm not. I have force quit photoshop and restarted my mac many times and I can't solve the problem.

Screen Shot 2020-12-20 at 10.34.58 PM.png

TOPICS
Bug, Mac, Problem or error

Views

23

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 20, 2020 0

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