Trouble launching Photoshop 2021 on Windows 10

New Here ,
Mar 18, 2021 Mar 18, 2021

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Looking at the video it appears that the application is trying to sign in to the Creative Cloud desktop app but is not able to. Please try quitting all Adobe apps, then launch the Creative Cloud desktop app & then sign out & sign back into it. Then try launching Photoshop to check if that helps.

 

If the issue persists, please try the steps suggested here: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Let us know how it goes!

Regards,

Nikunj

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