Highlighted

Trying to install Photoshop app

New Here ,
Sep 26, 2020

Copy link to clipboard

Copied

Hello,

 

I'm trying to install the Photoshop app onto a new computer.  

 

MAC. OS version 10.15.7. Graphics card AMD Radeon Pro 5700 8 GB. 32 BG 2667 MHz DDR4

 

After 2 seconds it says, "Installation Failed."

 

HELP!

 

Thank you in advance.

 

Cheers.

Adobe Community Professional
Correct answer by lambiloon | Adobe Community Professional

Hi are you installing latest version ? i think try use creative cloud desktop application latest version then download it or also use adobe cleaner tool to remove any old file from your mac...regards

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

TOPICS
Download and install

Views

39

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Trying to install Photoshop app

New Here ,
Sep 26, 2020

Copy link to clipboard

Copied

Hello,

 

I'm trying to install the Photoshop app onto a new computer.  

 

MAC. OS version 10.15.7. Graphics card AMD Radeon Pro 5700 8 GB. 32 BG 2667 MHz DDR4

 

After 2 seconds it says, "Installation Failed."

 

HELP!

 

Thank you in advance.

 

Cheers.

Adobe Community Professional
Correct answer by lambiloon | Adobe Community Professional

Hi are you installing latest version ? i think try use creative cloud desktop application latest version then download it or also use adobe cleaner tool to remove any old file from your mac...regards

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

TOPICS
Download and install

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 26, 2020 0
Adobe Community Professional ,
Sep 26, 2020

Copy link to clipboard

Copied

Hi are you installing latest version ? i think try use creative cloud desktop application latest version then download it or also use adobe cleaner tool to remove any old file from your mac...regards

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Ali Sajjad

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 26, 2020 0