Unable to download Neural Filtres in Photoshop 2021 on Windows

[jean-christophea37823279]

Bonjour,

Le telechargement des filtres neural s'arrete brutalement et le bouton telecharger repasse en bleu puis rien ne se passe?? Avez  une idee  du probléme?

Merci

{Thread title edited by moderator}

[nikunj.m]

Hi,

We're sorry about the trouble with the Neural filters in Photoshop. Would you mind telling us which version of Photoshop are you working on? Please ensure you have the latest version of Photoshop (22.2) installed on the computer through the Creative Cloud desktop app.

You can try restarting the computer to check if that helps. If the issue persists, please try re-installing Photoshop to check if that makes a difference.

For more info on known issues related to the Neural filters, please check: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html#Knownissuesandworkarounds

Let us know if it helps!

Regards,

Nikunj

[jean-christophea37823279]

Bonjour,

 J'ai Photoshop 2020 version 22.2. Aprés désinstalation réinstalation, toujour le même probléme.

  Les filtres commencent à se télécharger et s'arretent brusquement??

 Ci-joint capture video.

  Merci 

    Jean-Christophe