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Unable to Import Video to Photoshop 2020 on Mac : DynamicLink Media Server is not available

Community Beginner ,
May 11, 2020

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Hi there, 

 

Can someone from Adobe please tell me why this is happening? I'm working from Photoshop CC 2020 and it simply won't allow me to import any footage whatsoever. 

 

Many thanks, 

 

Screenshot 2020-05-11 at 12.20.06.png

 

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Unable to Import Video to Photoshop 2020 on Mac : DynamicLink Media Server is not available

Community Beginner ,
May 11, 2020

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Hi there, 

 

Can someone from Adobe please tell me why this is happening? I'm working from Photoshop CC 2020 and it simply won't allow me to import any footage whatsoever. 

 

Many thanks, 

 

Screenshot 2020-05-11 at 12.20.06.png

 

{Thread title edited by moderator}

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Import and export, Mac, Problem or error

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Adobe Employee ,
May 11, 2020

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Hi there,

 

We are sorry about the DynamicLink Media server error when trying to import videos in Photoshop. Would you mind sharing the macOS version of your computer?

 

You can check a similar conversation and try the suggested solution mentioned here: https://community.adobe.com/t5/photoshop/dynamiclink-media-server-not-available/td-p/9548569?page=1

 

Regards,

Nikunj

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Community Beginner ,
May 12, 2020

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Hi Nikunj,

 

Thanks for getting back to me. I'm on macOS Catalina 10.15.4

 

I have also just deleted and then reinstalled ALL adobe products plus a hard reboot of my computer. It's still not working.

 

Any help would be greatly apprecaited.

 

Many thanks,

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Community Beginner ,
May 12, 2020

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Ps. The conversation thread you recommended didn't help. I tried it and it doesn't fix it. It's also three years out of date. Please advise. 

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Adobe Employee ,
May 12, 2020

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Thanks fot letting us know! Have you tried to use any other video formats in Photoshop to check if you are facing issues with all formats or if the error comes up only with .mov files?

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Community Beginner ,
May 14, 2020

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I have. mp4's, movs, mxfs. Everything.

Surely Adobe must have an answer to this problem by now?  

I've literally uninstalled every single Adobe app off my computer, hard rebooted and then reinstalled. 

There should be no reason why video can't load into photoshop if its meant to have that capability. 

Thanks, 

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Adobe Employee ,
May 16, 2020

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Please try creating a new user account on the Mac and check if you are able to import videos to Photoshop there. You can check the steps here: https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

 

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Explorer ,
Jun 19, 2020

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Same issues.  Beyond frustrating.  I just want to open a file.  None of the suggestions recommended so far in all the forums worked.  Creating a new user account on our mac to use Photoshop is kind of an insulting move by a software company with an annual revenue of 11.17 billion

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Explorer ,
Jul 12, 2020

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I finally solved this.  It took a full Adobe Suite uninstall with a specialist who could find all of the hidden files the uninstaller can't find.  I tried everything else first, and nothing helped.  I spent hours with Adobe support and they weren't helpful.  But a super clean FULL Adobe Suite uninstall and fresh re-install did it.  There go my plugins, presets and automations, but such is life sometimes.  I am still quite upset, but at least my videos load now.

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