Unable to launch latest Photoshop 22.3.1 - can Mojave be the problem?

New Here ,
Apr 14, 2021 Apr 14, 2021

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Hello. For some reason Photoshop won't launch (All other Adobe Apps are working fine). I have restarted, reinstalled, cleaned, etc. The result is always a message that “Adobe Photoshop 2021 quit unexpectedly”. I have to run Mojave for work compatibility issues. Wondering if the latest version of PS is having problems with that?

 

Appreciate any insights or solutions from the community!

 

Best,

~ Stephen

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Crash or freeze, Mac, Problem or error

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Adobe Employee ,
Apr 15, 2021 Apr 15, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.3.1. You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

If the issue persists, please try uninstalling Photoshop using the Creative Cloud cleaner tool & then re-installing it. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Apr 15, 2021 Apr 15, 2021

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Thanks for the suggestions, but it didn’t work. Can’t change preferences because I can’t launch. If I try to do the override launch with command+option+shift it still crashes. Already tried the cleaner, uninstalling, reinstalling various versions. Nothing works. Also found that I am having the same problem with Lightroom.

Appreciate the help,
~ Stephen

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