Unable to launch Photoshop 22.2 on M1 MacBook Air - stuck on loading Halide Bottlenecks

New Here ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Hello,

on a MacBook Air (macOS 11.2.1)  I am trying to run Photoshop.

I have installed Photoshop with Creative Cloud, but it always get stuck during start of the software.

Also it opens twice Photoshop (but both instances do not work).

I have a fast internet connection, I'm logged in into CC, I have already uninstalled and reinstalled Photoshop.

How to solve this?

 

Bildschirmfoto 2021-02-25 um 21.21.28.jpg

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Problem or error

Views

77

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop on your Macbook with the M1 processor.

 

Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

 

Let us know if it helps!

Regards,

Nikunj

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 27, 2021 Feb 27, 2021

Copy link to clipboard

Copied

Sorry, it did not help.

Photoshop is trying to launch and waiting forever at "Halide Bottleneck".

I have completely removed everything inside that folder, the folder had anyway 25kb only.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines