Unable to launch Photoshop 22.3.1 - stuck at Reading Preferences

New Here ,
Apr 13, 2021 Apr 13, 2021

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Hello, 

I have a problem went i want to open Photoshop. I'ts makke a lonnngg time to open and stoped at the "Reading preferences" step. Normally, i make  few second to open the logiciel but now it's spend 5 minutes minimum. 

All the update are done ans the espace is large. 

I made a new installation of Photoshop but nothing change.

Could you halp me please ? 

Thank's a lot

 

 

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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