Unable to open programs

[Gabriela5FC5]

I'm unable to open any programs of my creative cloud.

I have an adobe account and have always been able to use any of the programs. However, I bought a new computer last week, and since then a message pops up saying I need IT permission to use Creative Cloud. I have already spoken to Apple's assistance (genius bar) and they are not able to solve the matter. 

I appreciate it if someone could help me resolve this matter.

Tks!

[lambiloon]

Hi, are you opening this in your school or college? this is the reason for this I think...regards